Summary
- Experienced Systems Engineer with four years in the IT industry, specializing in IT project management, server administration, cloud solutions, and security. Skilled in VMware, Azure, HP/Dell servers, Active Directory, Intune, firewall and VPN setup, and data/email migrations. Adept at troubleshooting complex IT issues, mentoring junior engineers, and optimizing IT environments for Managed Service Providers (MSPs). Passionate about innovation, automation, and process improvement.
Professional Experience
MSP (2024-Present)
Field Network Engineer
- Managing updates within VMware environments, ensuring optimal performance and security compliance.
- Administering Azure Virtual Desktop (AVD) for enterprise environments, optimizing remote work solutions.
- Performing ESXi upgrades and reconfiguring vSphere services to enhance virtualization efficiency and reliability.
- Conducting advanced troubleshooting across all OSI model layers using methodologies from CompTIA A+, Network+, and CySA+ certifications.
- Led multiple domain controller migrations and reconfigurations, ensuring seamless transitions with minimal downtime.
- Configured and managed Cisco Meraki firewalls and VPN solutions, optimizing security and connectivity.
- Implemented and managed Active Directory Group Policies (GPOs) to enforce security and compliance.
- Migrated enterprise clients to Microsoft 365, including email and data transitions to SharePoint.
- Leveraged skills from CompTIA Security+ and CySA+ to assess vulnerabilities, manage security risks, and enforce compliance with security policies.
- Utilizing CompTIA Cloud+ skills to deploy, optimize, and manage cloud environments, ensuring scalability, cost-effectiveness, and alignment with organizational needs.
- Applying CompTIA Server+ knowledge for server setup, management, and troubleshooting, supporting efficient and stable IT operations.
- Extensive knowledge of security best practices, network security management, and compliance enforcement.
- Contributing to the internal IT knowledge base by documenting troubleshooting steps, best practices, and infrastructure processes.
MSP same above (2024-2024)
Senior Service Desk Core Engineer
- Acted as the final escalation point for complex technical issues related to Microsoft 365 services, on-premises servers, and cloud environments.
- Led training sessions for new technicians, providing expertise in cloud and server administration.
- Developed advanced troubleshooting methodologies to improve team response times and efficiency.
MSP same above (2023-2024)
Advanced Service Desk Core Engineer
- Refined training processes for new analysts, ensuring they had a solid understanding of IT infrastructure.
- Assisted in optimizing service desk methodologies for ticket management and escalation procedures.
- Earned CompTIA Server+ certification to enhance technical expertise and support organizational goals.
MSP same above (2023-2023)
Service Desk Core Engineer
- Gained expertise in Microsoft 365, Exchange Online, and SharePoint for improved service delivery.
- Managed software updates and server environments to ensure compliance and security best practices.
- Successfully migrated enterprise email systems to Microsoft 365 with minimal disruption.
- Implemented and maintained security best practices for client IT environments.
- Achieved CompTIA A+ and Security+ certifications, reinforcing expertise in IT support and security.
Education
Bachelor of Science, Network Engineering & Security – Cisco Track
Relevant Courses
- Implementing & Administering Network Solutions (D419 – CCNA)
- Managing Cloud Security (D320 – CCSP)
- Cyber Operations Fundamentals (D414 – CCNA CyOps)
- DevNet Fundamentals (D416 – CCNA DevNet)
Associate’s in computer information technologies, Network Engineering & Security
Relevant Courses:
- Enterprise Network Security (CCNA Security Preparation)
- Ethical Hacking (CEH & CySA+ Preparation)
- Capstone Project: Designed and implemented a global network using IPv6, OSPF, and VPN tunnels.
Extra-Curriculars:
- Assisted with starting the College of DuPage E-Sports team.
- Assisted with developing an AI to predict the stock market.
Certifications
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- CompTIA Server+
- CompTIA CySA+
- CompTIA Cloud+
- CompTIA Secure Infrastructure Specialist (CSIS)
- CompTIA Network Infrastructure Professional (CNIP)
- CompTIA Systems Support Specialist (CSSS)
- CompTIA Cloud Admin Professional (CCAP)
