With over five years at MSP, now with Smartweb Inc., my journey as an IT Support Specialist has honed my expertise in deploying multi- platform equipment for various clients simultaneously. I excel at delivering exceptional support and ensuring smooth integration across diverse technological environments. In addition to my IT support expertise, I am certified in Microsoft Azure Fundamentals and have hands-on experience managing Microsoft Azure platforms, including but not limited to Microsoft Intune, Entra ID, OneDrive, and Apple ecosystems like Apple Business Manager (ABM). I am also proficient with Adobe Creative Cloud, Dropbox, and more.
Work Experience
MSP (2020-Present)
IT Support Specialist
- Provided first and second-level support for multiple national and international clients, resolving technical issues both on-site and remotely
- Set up, managed, and deployed multiple mobile device management platforms, including Apple Business Management and MDM solutions
- Implemented and managed 25 Zoom Rooms, designed and deployed conference rooms, and set up multi-screen digital signage
- Set up and deployed various hardware devices, servers, firewalls, access points, and multi-platform equipment Designed and managed new
- Managed the deployment and maintenance of Adobe Creative
- Cloud applications, ensuring all software was up to date and fully functional for end-users
- Set up and managed cloud-based services (iCloud, Dropbox, OneDrive) for over 100 users per customer, ensuring efficient storage and data management solutions
- Performed precise screen and CAD printer calibrations to ensure accurate color reproduction and print quality
- Configured and managed remote desktop solutions using
- Splashtop, Atera, Team Viewer, and other tools to facilitate remote support and access
- Executed Office 365 tenant migrations and managed the deployment and administration of Office 365 environments
- Set up and deployed equipment across various platforms including IOS and Windows, ensuring seamless integration and functionality
Skills
- Microsoft 365
- Microsoft Azure
- Remote Desktop Support
- Mobile Device Management
- Windows Deployment Services
- Cloud Management
- Relocation Management
- Domain Name System
- Cross-Platform Software
- Remote Access
- Splashtop
- iOS
Certifications
- Microsoft Azure 900
