Experience
MSP (2023-2025)
Service Desk Engineer
- Investigated and resolved cybersecurity incidents, including compromised user credentials found on the dark web and email spoofing incidents, by monitoring the Breach Secure dark web incident response feature, reviewing sign-in logs in the Microsoft Entra Admin center, and implementing conditional access policies.
- Utilized Cisco Meraki to troubleshoot network connectivity issues with VLAN setup and analyzed network traffic using Wireshark, resolving DHCP configuration problems affecting client Wi-Fi.
- Automated bulk user management by using Exchange Online PowerShell to add 200+ users from CSV files to distribution lists, reducing manual effort by 80% and ensuring timely updates in the Microsoft Admin Center.
- Deployed and configured device Active Directory Enrollment on 90+ client devices using Microsoft Intune Mobile
- Device Management and Addigy for Mac devices to ensure endpoint protection and compliance with organizational security policies.
- Configured and deployed Microsoft Office 365 Single Sign-On, enhancing security and streamlining access for over 500 users on the Breach Secure Now PII Portal.
- Utilized the ConnectWise Ticketing system and Screen Connect RMM to diagnose client difficulties remotely. By fixing
- 95% of printer connectivity and OneDrive sync issues on the first visit, client satisfaction increased by 20%.
Home Health Care (2021-2023)
Technical/Billing Administrator
- Installed desktops, laptops and software for all employees
- Managed IT inventory and procurement. Determined necessary equipment and fulfilled them.
- Assisted technical team with migrating 150+ users from Windows 7 to Windows 10.
- Created and managed billing invoices for Medicaid, Medicare and private clients.
- Managed accounts receivable in Excel.
- Assisted in on boarding and off boarding employees, setting up new accounts, and app logins
EDUCATION
B.S. in Cyber Security
- Expected Graduation, Dec 202
A.S.S in Cyber Security
SKILLS AND CERTIFICATIONS
- Programming: Java, Java Script, Python, HTML/CSS, SQL, Windows PowerShell, Terminal. Certifications:
- CompTIA Security+
PROJECTS
- Python Food Rating System Fairfax, Virginia Team Lead Mar 2024 – May 2024 ,
- Developed a Python “Food Rate” application, a complete food rating application that enables users to review dishes, chefs, and eateries and get lists ranked according to their ratings.
- Improved user engagement by creating an intuitive command-line interface with options to explore top-rated products, cancel orders, and rate input.
- Enhanced application dependability using user input error handling and data integrity protection via validation and exception management.
