PROFESSIONAL SUMMARY
Field Network Engineer with hands-on experience in endpoint deployment, field support, and resolving support tickets using ConnectWise. Familiar with troubleshooting network and system issues in real-world environments and providing dependable on-site and remote assistance. Possesses foundational experience with Python and SQL, along with exposure to forensic tools, Splunk, and SIEM platforms for log analysis and security monitoring. A motivated, hands-on learner who adapts quickly, works well under pressure, and is eager to continue developing technical and networking skills in a professional IT environment.
EDUCATION & CERTIFICATIONS
B.S. Cybersecurity and Information Assurance | Feb 2023 to May 2026
Certifications: ITIL 4, CompTIA A+, Network+, Security+, CySA+, Pentest+, Project+, SSCP
B.S. Recreation and Park Administration | May 2022
TECHNICAL SKILLS
- Security: SIEM, Splunk, Wireshark, Nmap, Incident Response, NIST, ISO, CIS
- Networking: WAN/LAN, SonicWall, Switches, Access Points, Ubiquiti
- Systems: Windows Server, Active Directory, Linux (Ubuntu, Kali Linux)
- Tools: NinjaRMM, ConnectWise, ScreenConnect
- Programming: Python, SQL, PowerShell, Bash
PROFESSIONAL EXPERIENCE
Managed Service Provider | Field Support Engineer | Jul 2024 – Present
- Deployed and onboarded workstations and peripherals in accordance with client and organizational standards.
- Installed, configured, and replaced firewalls, switches, and wireless access points using SonicWall and Ubiquiti systems.
- Resolved 700 service tickets with a 99% completion rate without escalation using ConnectWise, ScreenConnect, and NinjaRMM.
Youth Services Organization | Behavior Youth Counselor | May 2022 – Jul 2024
- Maintained the lowest number of critical incidents through proactive risk mitigation.
- Delivered training on computer safety, cybersecurity awareness, and safe internet practices.
- Partnered with IT staff to troubleshoot printers and office technology across campus locations.
Military | Field Radio Operator | Feb 2013 – Feb 2017
- Managed and tracked communications assets valued at $350K using serial number inventory controls.
- Operated spectrum analysis tools and encrypted radio traffic in VHF, UHF, and SATCOM.
- Assisted help desk personnel with laptop troubleshooting, RJ45 cable crimping, and cable management.
