Profile
Highly motivated and adaptable IT management professional with programming and security background with over 15 years of experience as a software/network and hardware support management and administration. Skilled at operating in a wide range of platforms and environments. Excellent written and oral communication skills; capable of explaining complex software and hardware issues in easy-to-understand formats. Strong leadership and motivational skills effective in team environments and projects.
Education
- Associate of Science in Computer Programming and Web Design
Work experience
MSP (2017-Present)
CIO Solutions
Director of Operations/Senior Engineer
- Designed and implemented Network solutions for multiple industries including design for top 3 nationwide coworking chains and consulting for tenants from fortune 500 and 1000 companies.
- Site to sile multifunction SD WAN designs as well as wireless network planning, troubleshooting and capacity planning
- Created custom Radius system as a service with app based authentication for nationwide authentication tied to customer billing systems.
- Implemented new technology stack to improve efficiencies of help desk and network operations teams increasing response time to 15 minute initial response.
- Migrated multiple customer environments from on prem to cloud based solutions.
- Consulted and engineered solutions for users throughout the entire sales cycle. Frequently used by the sales team to scope and close deals followed by implementation and deployment of systems..
- Created quotes, maintained sales quotas and ran operations for daily operations as well as year end reporting, invoicing and project costing for ownership, finance and accounting.
- Designed sales quoting tools for sales teams and engineers to cost jobs.
- Managed Help Desk and technical staff.
- Mentored Help Desk agents and Engineers.
- Doubled company revenue with services delivery and operational changes yearly for 5 years.
- Learned new technologies and trained staff on implementation and deployment from cybersecurity vendors.
- Project Management from initial request to final deployment and configuration including full sales cycle,scope and purchasing.
- Customer and Client management duties leading quarterly business reviews and analysis to assist in purchases, technology upgrades and planning for customers ranging from SMB to enterprise.
- Training, installation and management of Axis, Verkada, openpath(Avigilon),Brivo,butterfly MX cameras and access control solutions.
- Implementation training and deployment of Digital signage systems including Yodeck, Optisigns, Bright gauge and Actiontec
Lumbar Company (2017-2017)
IT Systems Admin
- Troubleshoot,maintain and repair company networks and computer systems and infrastructure
- Network overhaul project including new ip schema and campus wireless with Cisco meraki full stack solution
- Vlan implementation for Data,Voip,WIFI and IOT
- Server and VMware administration
- Active directory administration
- Maas 360 MDM administration
- Documented processes and procedures for multiple departments
Manufacturing (2013-2017)
IT Manager/Networking Specialist
- Troubleshoot, maintain, and repair company networks and computer systems and infrastructure.
- Install, maintain, support and repair workstations, servers, networking equipment, hardware and databases. Training of staff on new computer systems and implementation.
- Upgraded the entire company to Windows 10 workstations.
- Program and develop software tools for staff use and various other functions.
- Projects included developing an email notification system for the company ERP system that allows for progressive milestone billing and invoicing.
- Upgrading/modifying and rewriting modules for customer management system software as well as ERP systems.
- Converted multiple vb6 and other programs to VB.net and other .net formats for windows 7 migration and increased performance.
- Responsible for migration from as400 based payroll system to cloud based payroll/hr system.
- Implemented new logistics systems migrating old database to cloud platform.
- Trained and managed staff on new logistics, payroll and other computer systems
- Implemented Cloud managed networking equipment to replace aging infrastructure allowing for automatic failover with easier user maintenance and rapid deployment.
- Maintained IBM AS400 and Windows servers (2003 and 2008R2)
- Managed Cisco networking equipment Meraki Cloud based routers as well as Cisco 1800 and 1900 series routers and switches.
- Responsible for the entire IT department for over 135 employees in 3 locations across the US including software development, hardware testing and implementation as well as training and project planning and project management.
- Served in Management functions for direct supervisor including HR duties, Accounting audits, 401k administration and compliance testing.
- Conducted multiple accounting and system audits that provided information to ownership to help reclaim lost revenues.
POS (2009-2013)
U.S. Technical Support Management/IT Field Support
- Repair, maintenance, troubleshooting, installation and training on specialized
- POS and PC equipment such as monitors, computers, servers and networking equipment.
- Implemented PC’s and servers with multiple windows operating systems including windows xp,vista,7 and 8.0 as well as windows server 2003,2008,2012 and sql server 2008 r2
- Remote helpdesk, troubleshooting and software support for U.S. Accounts. Day to day operations ie shipping/receiving,
- Warranty and RMA processing, product implementation and assisting sales representatives with technical issues for clients and sales.
- Responsible for creating forms and documents used in the field by service and sales representatives for U.S and Canadian offices in various areas of Microsoft
- Office suite. Numerous company policies instituted based on personal recommendations. Manage and dispatch field service technicians and service calls.
- Support and help with customers on phone and on site when necessary
- Managed installations and teams of service technicians to deploy systems and solutions for clients.
- Setup, administration and troubleshooting of Virtual machines and virtual servers for use in cloud based POS and ERP systems as well as virtual machines for onsite use. VMware and Hyper V used.
IT Company (2008-2009)
IT/Field Service Network Designer and Technician
- Repair and troubleshooting various electronic and computer related devices and networks including but not limited to home automation ,structured data and phone wiring, and DVR setups for security systems. Designed and implemented systems to meet custom needs for clients on request.
Tire Company (2005-2008)
IT/Office Operations Manager
- Maintained and repaired computer system, networks, servers and phone systems. Installation and implementation of network, electrical and audio- video components. Day to day operation of the company office work clerical & computer based including sales, management and marketing reports.
- Responsible for supply ordering.
- Created and programmed Numerous Excel workbooks and worksheets using
- VBA and formulas for tracking sales and inventory information for management and sales teams to analyze progress and expenses.
- Managed Zyxell Zywall network for 9 locations
- Managed and administered Alphamicrosystems server which was later migrated to a Linux server running a virtual Alphamicrosystems database.
Independent web design (1999-2004)
Web Programmer/designer
- Developed personal and professional pages for clients on a contract basis.
Skills and certifications
- Programming language experience
- C++ , J++, C#, VB.net, Java, Visual Basic 6, SQL, JavaScript, ASP, HTML, XHTML, XML, Turbo Pascal, RPG,Action script, CSS, Oracle Database, MS SQL server 2008,2016,mySQL, DB2, PHP, apache and lamp stack
- Computer Networking
- Various networking equipment programming, maintenance, security and administration. Including but not limited to Cisco, Cisco Meraki, Fortinet, Zyxel Zywall, D-link, Dell , Sonic Wall, Netgear Juniper and Ubiquiti. Familiar with Network security softwares, IDS, IPS, NG firewalls and SD WAN.
- Hardware
- Computer and electronic equipment repair such as rebuilding workstations and Servers as well as component upgrade, repair and troubleshooting. DVR and Security System installation and maintenance from multiple vendors. Soldering and electronic repair.
- Software
- Proficient use of Microsoft Office Suite, Visual Studio, Visio, VMware, Microsoft SQL server, MySQL server, Prox Mox and Hyper V Photoshop and Quark as well as various design and editing software packages. OS troubleshooting knowledge for Microsoft Windows Server OS(multiple versions including Server 2003, 2008,2008r2,2012,2012R2,2016,2019,2022),AMOS, UNIX and LINUX(Kali, Ubuntu, CentOS) and IBM I . Windows Desktop OS support and troubleshooting(windows,7,10,11), Wireless network mapping and design with Ekahau. Wireshark, Nessus and OpenVAS Scanning. Duo Authentication and multiple MDM vendor deployments and management(Meraki, Maas 360, Intune, Jamf)
CERTIFICATIONS
- Cisco CMNO
- Cisco CMNA
- CompTia CYSA + CE (Cyber Security Analyst)
- CompTia Certified Cybersecurity Analytics Professional
- CompTia Security + CE
- CompTia Network + CE
- Fortinet NSE1
- Fortinet NSE2
- Fortinet NSE3
- ITIL Foundation V3 2011(IT Service Management)
- Cytracom Voip Sales provider and programming
- Intertel Analog and VOIP systems programming, installation and maintenance
- Panasonic Analog and VOIP systems programming, installation and maintenance
- Panasonic display repair
- Vodavi VOIP systems programming
- DSC security system installation
