SUMMARY
Professional systems engineer with 15 years of experience in designing, building, and managing server/cloud environments and security solutions. Expertise in IT architecture, leading cross-functional teams, and delivering innovative solutions in complex environments. Skilled in implementing best practices, optimizing IT processes, and providing both proactive and reactive technical support to enhance system efficiencies and user satisfaction. Known for mentoring new engineers, resolving escalated issues, and combining technical expertise with exceptional interpersonal skills. Highly motivated with a passion for continuous learning and delivering cutting-edge solutions.
TECHNICAL EXPERIENCE:
- Cloud Computing (Microsoft Azure, AWS, Google Cloud, Citrix cloud)
- Agile Methodologies and Practices
- IT Architecture and Solution Design
- Identity and Authentication technologies specializing in IAM within Windows
- Virtualization knowledge with Hyper-V, and VMware
- SSO technologies and authentication methods such as LDAP, SAML, and Kerberos
- Cloud security tools (DUO Security, Mimecast, OKTA, Cisco Umbrella)
- Practical experience with Firewalls, DNS, DHCP, TCP/IP, Firewall, network security
- Containerization experience (Docker and Kubernetes)
- Microsoft Windows Server 2008-2023 and Windows Client 7/8/10/11
- Backup and Disaster Recovery technologies (Veeam, ASR, Acronis, Intronis, N-Able)
- Working knowledge of Linux (Ubuntu,Debian, and Raspbian)
- Experience with Python and Powershell scripting/automation
PROFESSIONAL EXPERIENCE
MSP (2021-Present)
Senior System Engineer/Escalations Engineer
- Led migration projects to AWS and Azure, improving system flexibility and resource optimization
- Acted as a point of escalation for complex technical issues, providing resolution and guidance
- Configured and managed Azure AD (AAD), Microsoft 365, and Azure tools, enhancing system security and streamlining user access management for 500+ users
- Created client technology solutions roadmaps including innovative infrastructure improvements and planning for future needs
- Managed and executed large-scale migrations of third-party application authentication from Federated to SAML with Azure AD, enhancing security and user experience
- Managed and oversaw a private VMware cloud that hosted essential trading applications for several financial clients, guaranteeing strong security, optimal performance, and 99.9% uptime
- Coordinated and implemented client/server application architecture, enhancing system efficiency and scalability
- Managed and deployed Azure services, including Azure Virtual Machines, Azure App Services, Azure Files, Azure Monitor, and Azure Backup
- Oversaw and resolve Office 365 issues, maintaining optimal functionality and user experience
- Administered and oversaw Citrix XenApp, troubleshooting and resolving issues to ensure 99% application delivery efficiency and reliability for 100+ users
- Managed automated server patches using SolarWinds, ensuring timely updates and reducing system downtime through rigorous testing and review processes
- Created and maintained detailed documentation of Azure architectures, configurations, and best practices
- Planned and implemented Azure Files, managing data migration for 100+ users and transitioning connections while maintaining security and reliability.
- Led technical architecture reviews to identify and mitigate system risks, enhancing system reliability.
- Provided mentorship and training to junior engineers, fostering a culture of continuous learning and professional development.
- Engaged in business development activities, contributing to proposal writing and project scoping to secure new client engagements.
- Worked with cross-functional teams to design work packages and modules for IT implementation projects, ensuring they aligned with strategic objectives.
- Planned and implemented Microsoft Intune for mobile device management, setting compliance requirements to restrict access for non-compliant devices
MSP in NY (2012-2021)
Network Administrator/System Engineer
- Extensive experience in deploying and maintaining Active Directory infrastructure
- Configured backups to the cloud with Veeam Cloud Connect and configured and deployed cloud-based backup solutions such as Datto, Mozy, Carbonite
- Worked in a multi-vendor environment, with the ability to transfer network configurations and concepts from one vendor to another (e.g., Cisco, Juniper, SonicWall),
- Deployed, maintained, and administered tenants on Microsoft Office 365
- Deployed and maintained Office 365 SharePoint and Teams environment
- Responsible for VMWare Hosts and Datastores in a production environment of 130+ servers
- Provide support to hundreds of users from multiple corporations and resolved problems including infrastructure and desktop
- Worked with a vendor’s devops team to develop a custom terminal services compatible application, improving remote accessibility and stability for a client
- Designed, and deployed a remote network allowing real-time data streams and VOIP communications for up to 2,000 users
- Deployed public/private wireless network with powerful tracking and end user analytics for multiple clients (Vornado, CBRE, Cushman & Wakefield) using the Cisco product line
- Established and supported all networking environments for disaster recovery exercises
- Developed, and administered policies and procedures for security and integrity of the network/servers
- Migrated current and new applications from an on-prem environment to an AWS environment
- Maintained highly detailed documentation for use by the team
Department Store (2010-2012)
Jr Network Administrator
- Maintained and administered computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
- Migration of Active Directory environment to the newest version available
- Diagnosed, troubleshot, and resolved hardware, software, or other network and system problems, and replace defective components when necessary
- Configured, monitored, and maintained email applications or virus protection software
- Worked with Company Vendors for SW/HW problem resolution
- Proactively monitor event logs on servers, switches, routers, and other network equipment to proactively address issues as they arise
EDUCATION
Bachelor of Science in Network Communication Management
