PROFESSIONAL SUMMARY
Experienced IT Infrastructure & Microsoft 365 Consultant with 15+ years of experience supporting SMB and enterprise environments. Skilled in Microsoft 365 administration, Azure, virtualization, networking, firewalls, Windows Server, Active Directory, and hybrid environments. Proven ability to troubleshoot complex infrastructure issues, lead technical projects, improve system reliability, and provide high-level client support. Strong experience working in MSP environments managing multiple clients and technologies.
EDUCATION & CERTIFICATIONS
- High School Diploma
- Microsoft Certified Professional (MCP)
- Microsoft Certified Technology Specialist: Windows 7, Configuration
Technical Institute
- Diploma – Computer Networking & Hardware Analysis
- Currently Pursuing: AZ-900
- Currently Pursuing: MS-102
CORE TECHNICAL SKILLS
- MSP Tools: ConnectWise, NinjaOne RMM, ScreenConnect, Sophos EDR, SentinelOne, Auto-Elevate, IT Glue
- Cloud & M365: Entra ID, Exchange Online, SharePoint, Teams, Intune, AutoPilot, Conditional Access
- Networking & Security: SonicWall Firewall, SSL-VPN – MFA, UniFi Networks – VLANs
PROFESSIONAL EXPERIENCE
Managed Service Provider IT Manager | 2015 – Current
- Manage IT infrastructure and Microsoft 365 environments for 25+ SMB clients.
- Administer Microsoft 365, Exchange Online, Azure AD, SharePoint, Teams, and hybrid environments.
- Deploy and support Windows Servers, Active Directory, Group Policy, VPNs, and virtualization platforms.
- Lead infrastructure projects including firewall deployments, server migrations, and Microsoft 365 migrations.
- Troubleshoot complex networking, DNS, VPN, and authentication issues.
- Implement cybersecurity best practices including MFA, Conditional Access, endpoint security, and backup solutions.
- Provide high-level escalation support and technical leadership for clients and junior technicians.
Managed Service Provider Live Desk and Onsite Support | 2014 – 2015
- Provided remote and onsite IT support for multi-site enterprise environments.
- Supported Active Directory, Exchange servers, desktop systems, printers, and mobile devices.
- Managed account provisioning, troubleshooting, and infrastructure support.
- Assisted with enterprise IT deployments and infrastructure improvements.
Managed Service Provider Field Technician and Live Desk Support | 2012 – 2014
- Delivered onsite and remote support for SMB and enterprise clients.
- Performed hardware deployments, imaging, software installations, and network troubleshooting.
- Supported Windows environments, Active Directory, and server administration.
Tool Distributor Jr System Administrator | 1996 – 2011
- Managed IT across 3 locations, supporting Windows Server, desktops, laptops, and networking.
- Deployed and supported Active Directory DNS, VPN, firewalls, and wireless infrastructure.
- Contributed to IT projects including Exchange email migration and server upgrades.
- Created documentation and processes for best practice.
KEY PROJECTS & ACHIEVEMENTS
- Microsoft 365 Management for SMB clients, including Exchange Online, OneDrive, and SharePoint migrations
- Implemented Hybrid Identity solutions using Azure AD Connect, MFA, and Conditional Access to improve security and user access management
- Bilingual: English / Spanish
- Deployed and managed SonicWall and UDM Pro firewall and SSL VPN – MFA solutions for secure remote connectivity across client environments
- Improved endpoint and account security through Group Policy, MFA enforcement, and workstation management policies
- Provided Tier 2/3 escalation support for complex Microsoft 365, networking, server, and hybrid cloud issues
