Professional Experience
MSP (2022-Present)
IT Consultant
- Troubleshooting issues with a variety of software (QuickBooks, Sage, Microsoft 365, etc.) and OS (Windows as far back as NT, macOS, iOS, and Android)
- Setting up VPN using OpenVPN, Barracuda, and SonicWall
- Setting up networking environments within the Ubiquiti ecosystem and maintaining them
- Setting up Hypervisor Servers & VMs
- Working within AD and Azure Entra ID
Local Government (2018-2022)
Networking Support Specialist
- Trained new staff on how to use workforce programs
- Maintained up-to-date firmware on company devices including computers, laptops, servers, and routers
- Configured thin clients for customers seeking employment
- Set up various servers at multiple locations to host:
- Windows services such as DHCP, DNS, AD, and file servers
- Applications such as Laserfiche, Infomaker, and Workflow
- Xen Server, Xen Center, and Citrix
- Linux distros such as FreeNAS, Proxmox, and Ubuntu
- Trent Micro servers
MSP (2017-2017)
IT Consultant
- Collaborated with a 5-person team to resolve IT issues for commercial, residential, and non-profit clients
- Served 150+ business clients by setting up software packages and configuring Windows-based servers, as well as performing weekly maintenance
- Configured network equipment such as switches, routers, and firewalls
- Installed VOIP, cloud-based phones, and ATA devices for faxing
Certificates
- College Course, Intermediate Networking Technician
- College Course, Computer & Information Science – Fundamentals of Networking
Education
- Associates in Applied Science (AAS), Computer and Information Science – Networking
