Aspiring Technology Specialist with over 3 years of experience. Detail-oriented and results-driven, with strong leadership abilities and a proven track record of thriving in fast-paced environments. Adept at leveraging excellent communication and technical skills to drive success and deliver solutions in dynamic settings.
EXPERIENCE
MSP (2022-Present)
Systems Engineer
- As a Systems Engineer responsible for resolving technical issues and requests that arise with hardware,software, networking, and other IT-related processes and tools. Work to ensure that clients’ IT systems are running smoothly efficiently while maintaining the highest levels of customer service.
- Receive & respond to escalated service requests, incidents and change requests from other team members in a timely manner.
- Troubleshoot and resolve issues with:
- Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
- General network connectivity including ISP
- Common networking technologies such as DHCP and DNS
- Wireless network performance and accessibility
- Remote access technologies including VPN, RDS, and Citrix
- Operating systems on servers, desktops, and laptops
- End user iOS and Android mobile devices
- Common peripherals such as printers
- Complete technical administrative tasks such as:
- Virus/malware removal
- Add/remove/change virtual server resources
- AD/365/application password resets
- Work closely with client business unit managers and IT users to assess organizational IT requirements and training needs and develop strategies to implement and support hardware and software tools.
- Identify recurring issues and initiate problem tickets for them.
- Make recommendations for improvements of supported hardware and software.
- Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
- CJIS Compliant
- CJIS Compliant
Medical Company (2021-2022)
Patient Services Coordinator II
- As a Patient Services Coordinator, Manage/Upkeep Emory’s Patient Information while maintaining HIPAA and delivering stellar patient service.
- In October 2022, led Emory’s Patient OBGYN Department ahead of schedule in EPIC training to successfully migrate Patient Data from Cerner.
- Improved Patient verification process directly working with insurance companies to verify patients’coverage and needed payment.
- Worked with billing to collect payments on outstanding patient balances to reach collection quota resulting in an increase in collection rate..
- Collaborated with team members to help deliver and streamline top of the line care and patient service to improve productivity among the team.
- Resolve staffing shortages by regularly volunteering at multiple locations.
- Employee of the Month for August
- Helped team members successfully navigate and learn EPIC to create a smooth transition for both team members and patients.
- Worked with billing to reach a $15,000+ collection quota in August 2022 for my location.
Chick-Filet-A
BOH Lead Cook
- Managed all areas of Chick-Fil-A Kitchen Operations as Lead Cook.
- Oversaw catering operations with Chick-Fli-A’s Clients.
- Maximized employee productivity by collaborating with Managers.
- Completed daily cleanliness checks as well as food quality checks.
- Became a certified trainer within 60 days of hiring date.
- Created the CARE Team that improves employee morale by creating a fun and safe work environment;
- collects feedback and deploys charitable contributions to employees experiencing financial hardships.
Education
- Bachelors of Health Services
- Web Development Bootcamp
- Cyber Security Bootcamp
- CompTIA A+
- CompTIA Network+
TECHNICAL SKILLS
- Health Systems – Cerner, EPIC
- Technology Software and Systems
- Azure
- Connect Wise
- Microsoft Products
- Windows Server
- Exchange
- Active Directory
- GPOs
- Routing and Switching
- VPNs
- Virus and Security
- Crowd Stike
- Sentinel One
- TCP/IP
- DHCP
- DNS
- VMWare
- Okta
- Zoom
- Chat GPT
- Fresh Service
- Solarwinds
- Asset Panda
- Intune
