SUMMARY
Proactive Systems Administrator with experience in user account management and technical support. Known for strong attention to detail and effective collaboration, contributing to streamlined operations and enhanced security protocols in dynamic environments.
SKILLS
- Active Directory management
- System documentation
- Office 365 administration
- Project management
- Group policy management
- Time management
- Backup and recovery
- Team problem solving
- Email security analysis
- Attention to detail
- Hardware troubleshooting
EXPERIENCE
Managed Service Provider (Same as below, promoted) | Jr. Systems Administrator | 08/2022 – 09/2026
- Administered user accounts and permissions in Active Directory.
- Managed and maintained Office 365 Administrative environments for end users.
- Analyzed email threats and breaches to identify and implement solutions.
- Oversaw email filtering systems and internal message protocols to ensure reliable communication delivery.
- Managed and updated applications on server-side and end user platforms
- Managed backup systems using tape drives or other storage media
- Compiled customers need to evaluate system and network specifications.
- Developed and maintained comprehensive documentation for system configurations and procedures.
- Collaborated with supervisors and team members to escalate and resolve technical issues.
Managed Service Provider | Information Technology Technician | 01/2021 – 09/2022
- Installed and configured hardware and software for user systems, ensuring optimal performance and user satisfaction.
- Troubleshooting and replacing hardware components, hard drives, memory and network cards.
- Provided technical support to users via phone, email, or in-person visits, resolving issues promptly to minimize downtime.
- Maintained an inventory of IT equipment and software licenses.
- Trained new employees on IT systems and best practices.
- Assisted in the development of IT policies and procedures.
- Collaborated with team members to streamline service delivery processes, improving response times and user experience.
- Documented troubleshooting processes for future reference.
EDUCATION AND TRAINING
Private University | Bachelor of Science in Management Information Systems | 05/2020
- Degree Honors: cum laude
- GPA: 3.55
Private Technical Institute | Associate of Science in Computer Information Systems | 12/2017
- GPA: 3.45
