Professional Summary
Bilingual Information Technology Specialist with 7+ years of experience in network systems, technical support, electronics repair, and project organization/management. Proven ability to manage and execute IT projects, troubleshoot complex technical issues, and deliver exceptional service in fast-paced environments. Fluent in English and Spanish.
Technical Skills
Hardware Troubleshooting | Technical Support | Software Installation | Equipment Maintenance | Data Migration | User Administration | Server Management | Hardware Configuration | Help Desk Software | Network Troubleshooting | Software Troubleshooting | Device Deployment | DMS Migration | IT Project Support | Inventory Management | Asset Management | Bilingual Communication
Education
Bachelor’s Degree
IT Management, Expected 12/2026 (In Progress)
Associate of Arts
Information Technology, 12/2019 (In Progress)
Scholarship Recipient
Participated in University Mentorship Program
Certifications
- CompTIA IT Fundamentals (ITF+)
- Apple Certified iOS Technician (ACiT)
- Apple Service Fundamentals
- Enterprise iOS Service Technician
Professional Experience
MSP (2022–Present)
Network System Engineer / IT Specialist
- Provided technical support by resolving Tier 1 and 2 issues and escalating complex incidents.
- Managed installation and configuration of over 300 computers, laptops, printers, and other hardware for corporate clients.
- Maintained software updates and hardware across multiple business sites to ensure operational continuity.
- Played key role in deploying new Document Management System and migrating client data seamlessly.
- Collaborated with teams to implement IT solutions that enhanced overall system efficiency.
- Mentored junior engineers on best practices for system configurations and technical procedures.
- Documented guidelines for team reference to standardize technical processes effectively.
- Coordinated activities with suppliers and contractors to ensure timely project completion.
- Monitored network performance using advanced diagnostic tools and techniques.
- Troubleshot connectivity issues across various networking devices and systems.
- Configured routers, switches, and firewalls to enhance security protocols.
- Evaluated new technologies to improve network efficiency and reliability.
- Configured and maintained firewalls to ensure network security.
Large Computer Store (2017-2022)
Consultation Agent
- Repaired and serviced consumer electronics including iPhones, PCs, and gaming consoles.
- Promoted from Customer Service Specialist to Geek Squad Agent due to strong product knowledge and performance.
- Ranked in the top 5 nationwide for service, sales, and overall performance and contributed to store’s #1 national ranking.
- Trained and mentored new team members, supporting onboarding and performance improvement.
- Managed sales operations and maintained inventory accuracy for repair and sales processes.
Languages
Native/Bilingual Spanish and English
