PROFESSIONAL SUMMARY
Detail-oriented System Administrator with hands-on experience in managing user accounts, configuring security policies, troubleshooting systems, and optimizing IT infrastructure across on-premises and cloud environments. Skilled in Microsoft 365, Azure AD, Active Directory, and network administration.
PROFESSIONAL EXPERIENCE
Managed Service Provider | System Administrator | March 2025 – Current
- Developed and enforced Azure AD Conditional Access policies to strengthen authentication security while maintaining a seamless user experience.
- Published and configured applications in Intune to ensure controlled deployment and availability through the Company Portal.
- Built and configured virtual machines in ESXi/vCenter from OVA templates, tailoring compute and storage resources to client requirements as environments scaled.
- Reserved and managed static IP assignments for virtual machines through Fortinet firewalls to ensure stable network mapping and service continuity.
- Maintained secure connectivity by whitelisting required IPs and domains in Cato and Microsoft Defender, ensuring uninterrupted access to critical resources.
- Conducted onsite visits to client offices to resolve escalated technical issues and support ongoing operational needs.
- Served as smart-hands support across multiple data centers, performing hardware replacements, cabling corrections, SFP module swaps, and rack-level adjustments for servers, switches, and firewalls.
- Handled all L2/L3-level escalations and VIP requests, delivering timely, accurate troubleshooting across identity, network, endpoint, and application layers.
- Configured JAMF applications for automated deployment and Self Service across macOS devices.
- Recovered deleted files and folders via SaaS backup platform, ensuring data integrity and rapid restoration.
- Performed monthly server maintenance, applying validated security updates and patches to maintain compliance and operational stability.
- Monitored backup systems, resolving failed or incomplete backups to ensure data integrity and availability.
- Used Atlassian Jira to track and manage devices, user requests, and incident resolution in daily operations.
Managed Service Provider | IT Specialist I Lead | July 2024 – March 2025
- Led identity lifecycle operations, ensuring precise onboarding/offboarding, accurate provisioning, and strict adherence to organizational security and HR compliance standards.
- Administered Active Directory, Azure AD, and JAMF across hybrid environments, maintaining consistent user, group, device, and OU governance.
- Strengthened enterprise access controls by maturing RBAC structures, validating group membership integrity, and enforcing least-privilege practices aligned with audit expectations.
- Oversaw Microsoft 365 licensing and entitlement management, aligning resource allocation with operational needs and cost-efficiency goals.
- Resolved advanced issues across Microsoft Office applications and supported connectivity, authentication, and access troubleshooting for third-party applications and VPN platforms.
TECHNICAL EXPERTISE
- Operating Systems: MS Windows (XP, 7, 8, 10, 11, Server 2003-2016 and newer), Linux (RedHat, Ubuntu, Kali)
- Software/Tools: Active Directory, Group Policy, VMware, VirtualBox, Nessus, Metasploit, Wireshark, FTK Imager.
- Networking: LAN, WAN, DNS, IPv4/IPv6, DHCP, FTP, Fortinet, Cato, Nord Layer, Azure VPN, Open VPN, and Zscaler.
EDUCATION
Private University
Bachelor of Science, Cybersecurity
CERTIFICATIONS
- CompTIA Security+
- Microsoft Certified: Azure Fundamentals
- JAMF Pro Associate
- Cato Networks SASE Deployment and Management
