PROFESSIONAL SUMMARY
Over fifteen years of combined hands-on experience and expertise in Windows systems, voice-data-network administration and end user support for businesses or corporate branch offices; highly independent with strong problem-solving skills and technical aptitude to ensure business continuity.
TECHNICAL SKILLS
- Windows Workstations and Servers
- MS Office Applications/M365/MS Azure/Entra
- Microsoft Hyper-V, VMWare
- Asset Management/Auditing/Endpoint Management
- McAfee/TrendMicro/Symantec/Webroot endpoint protection
- Dell-HP-Lenovo desktop, laptop, server, and storage
- Infrastructure support/Data Center setup/manage/monitor
- Remote Office, Remote Desktop, Cloud services setup/management/support
EMPLOYMENT HISTORY
MSP (2014–2025)
IT Admin/Support
- Front-End Support: provide full spectrum of MSP IT support Level 1, Level 2 to clients’ end users both in office and remote workers including voice, data, cloud services, network connections, VPN, endpoint protection, software, and hardware; escalate and subordinate to Level 3 Support
- System Administration: manage clients user accounts in Active Directory, applications, cloud services, and online exchange email; produce technical documents, IT guidelines/knowledge; manage inventory of computers and other technical peripherals/equipment
- Back-End Support: manage clients end-user computers and devices; manage clients data center LAN/WAN/VLAN/WiFi/PBX and all network equipment; work with Level 3 System Engineers setting up, configuring, installing, troubleshooting, upgrading, migrating servers, network, and all any other projects; monitor and perform maintenance-updates on servers, back-up jobs, websites, and network equipment at multiple locations
- Line of Business Support: participate in MSP On-Call services, work with outside vendors and business partners on new deployment-upgrade-migration-decommission projects
MSP (2010–2013)
IT Administrator
- Help Desk Support: answered to IT hotline to support in-office, traveling, and on-job-sites users for all IT-related issues, from account login, email, office apps, and VPN to voice and network access
- Endpoint Device Work Bench: tested, built, and deployed new OS, and office software to desktop, and laptop PCs; troubleshot, remedied and worked with vendors for part replacement
- Account Management: created, disabled, and backed up user accounts in Active Directory, cloud service, and online exchange email
- Network Monitor/Management: defined and created network scheme, VLANs, LAN/WAN; setup, configured, staged new network equipment for all offices; monitored and performed maintenance updates on servers, backup jobs, websites, and network equipment at multiple locations
- New Office Setup: ordered circuit, voice/data services, network wiring, server, and network equipment; coordinate with vendors from initial start to office turn-up
MSP (2005–2009)
Associate Infrastructure Engineer
- Network Management: maintained voice/data network devices and services for branch offices data centers; managed and monitored T1 lines/VPN circuits; contributed and participated with other IT teams on network projects globally and locally including circuit migration, domain migration, new software/service/device deployment, offices users merge/move
- Help Desk Support: provided result supports and satisfactory solutions to users including in-office and remote/traveling users in network access, printing, VPN connection, web browsing/internet connection issues; resolved Microsoft Office products, email client, database, and other office collaboration applications issues; configure/upgrade/repair/deploy desktops/laptops PCs/printers; PC image management; assisted Office Manager in IT budgeting, office service acquisition- vendor recommendation
- Microsoft Administration: Active Directory administration, manage user accounts, group policies, and logon scripts; manage local Windows servers, Citrix administration, configure/publish/test applications and user profiles; create connection instructional manual, network access policy-guidelines; servers’ deployment, setup, and administration, patch management; maintain McAfee ePO; backup management
- Training Facility Support: managed training room PCs and domain/network connection; training image deployment
EDUCATION
- Bachelor of Science in Business Administration, Information Decision System
- Associate of Science in Computer Science and Information Science
- Cisco Certified Network Associate (CCNA)
- WatchGuard Certified Fireware Essentials/Secure WiFi Essentials
- Zultys Certified System Expert
