EDUCATION
- Bachelor of Science, Management Information Systems
- Concentration: Supply Chain Management
EXPERIENCE
MSP (2022-Present)
Systems Engineer
- Coordinate and perform annual disaster recovery tests within customers’ production environments, delivering detailed test summaries to ensure preparedness and system resilience.
- Implement and manage multiple SaaS applications based on customer needs, including user access, security configurations, integrations, and ongoing lifecycle support.
- Optimize Active Directory operations by managing Group Policy, and automating routine tasks with PowerShell, reducing administrative overhead and improving system reliability.
- Led Microsoft 365 customer onboarding, configuring conditional access policies and mail delivery protocols to ensure secure, efficient operations.
- Develop standardized operating procedures to optimize administrative workflows, enhancing productivity and precision in outcomes.
- Execute system backups and data recovery operations resulting in a 100% success rate for data recovery using Commvault.
- Identify and escalate critical product bugs to development teams, ensuring timely resolution and product quality.
- Collaborate with external software vendors to diagnose and resolve technical issues, ensuring seamless system functionality.
Same MSP above (2021-2022)
IT Specialist
- Enforced device compliance and cyber security policies/procedures in client’s corporate governance to prevent exploits and protect against potential threats.
- Maintained MDM and DLP policies to protect client’s internal security and regulatory compliance.
- Established a zero-trust company wide cyber security risk process by integrating; secure user access, continuous compliance by analyzing device security in real time, and a compliance center for administrative visibility.
- Defined, managed, and monitored security devices, including procedures for detecting, reporting, and responding to computer security incidents.
- Monitored security logs to ensure timely detections, identification of threats/intrusions.
- Executed analysis of email-based threats using open-source tools and provide proper blocking/prevention based on analysis.
- Documented all activities during an incident and provided leadership and clients with status updates during the life cycle of the incident.
- Followed escalation and handoff procedures to team members and leadership based on defined threat and priority determination.
Pharmaceutical Company (2020-2021)
IT Service Desk Analyst
- Created and maintained standard operating procedures for employees to use as a reference for common issues.
- Provided 1st and 2nd level IT support for employees and troubleshoot ad hoc issues by communicating via phone, email, or requesting remote desktop application.
- Reviewed, analyzed, and evaluated all inquiries within a Service Desk Management system (Service Now), assign the appropriate priority and escalate if necessary.
- Executed organization wide incident response under the Security Operations Center to identify, analyze and react to cyber threats and mitigate security risks.
- Collaborated with the Cybersecurity team by sending simulated phishing emails to employees to improve employee’s security response.
- Assigned security policies, user authentication, password resets, and share folder access for employees in Active Directory.
SKILLS & INTERESTS
- Technical Skills: AWS, Citrix, Crowdstrike, Entra ID, Jira, Kaseya, Microsoft 365, PowerShell, VMware, Windows Server
- Certificates: CompTIA Security+
