Experienced professional with over 20 years of valuable experience in identifying, troubleshooting, and isolating both technical and non-technical issues. Familiar and adept in working with engineering, industrial engineering, change management, and business transformation systems. Reputation for continually achieving on-time and under-budget performance goals. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members.
Education
- Bachelor of Science, Computer Information Systems, Option: Information Technology
Regional University Jun-2015 - Schneider, Data Center Certified Associate Oct-2019
- Completed VMware vSphere 6 boot camp Apr-2016
- Juniper Networks Certified Associate, Routing and Switching Feb-2013
- Cisco Certified Network Associate, Routing & Switching Oct-2011
Experience
Managed Service Provider (Same as below, promoted) | Lead Network Engineer | Dec 2024 – present
- Architect and design scalable network infrastructures for new customer deployments and major upgrade initiatives, ensuring alignment with performance, security, and business requirements.
- Directed and executed complex customer network migrations, minimizing downtime and ensuring seamless transitions across multi-vendor environments.
- Provide advanced support and architecture expertise across multi-vendor firewall and networking platforms including Cisco ASA, Meraki, FortiGate, Juniper SRX, and Ubiquiti.
- Developed Python-based automation workflows leveraging APIs to streamline and standardize customer onboarding into the MSP technology stack, significantly reducing provisioning time and configuration errors.
- Reduced network-related incidents by 40% through proactive monitoring, root cause analysis, and strategic redesign of core network architectures.
- Designed standardized deployment frameworks and baseline configuration templates incorporating micro-segmentation principles, enabling consistent and secure customer rollouts.
- Implemented segmentation strategies that strengthened security posture, improved compliance readiness, and reduced lateral movement risk.
- Engineered and deployed high-availability firewall clusters using Cisco ASA, Meraki, FortiGate and Ubiquiti platforms to ensure business continuity and fault tolerance.
- Led hybrid networking initiatives integrating on-premises environments with Azure and AWS cloud platforms, including secure connectivity to VPCs and virtual networks.
- Collaborated with leadership to evaluate emerging network technologies, define modernization strategies, and align infrastructure roadmaps with business objectives.
- Designed, implemented, and supported complex VPN architectures including site-to-site, remote access, and full-mesh VPN topologies across Cisco ASA, Meraki, FortiGate, and Ubiquiti platforms
Managed Service Provider (Same as below, promoted) | Senior Systems Administrator | Oct 2022 – Dec 2024
- Designed and deployed Hybrid, LAN, WAN, VPN, and wireless network solutions tailored to client specifications.
- Configured and managed network infrastructure, including firewalls, routers, switches, and access points.
- Implemented security best practices to protect data and adhere to industry standards.
- Improved MTR by introducing Auvik as the primary MSP-based NMS and established SOPs for support engineers to resolve common issues efficiently.
- Led network acquisition initiatives for key client portfolios, ensuring seamless integration and scalability across multiple sites.
- Researched and implemented standardized network templates capable of meeting diverse customer needs and scaling as required.
- Managed and participated in network infrastructure projects, including expansions, upgrades, and migrations.
- Monitored network performance using advanced tools, identifying and resolving bottlenecks to optimize efficiency.
- Provided Tier 3 support for complex network issues, minimizing downtime through swift problem resolution.
- Collaborated with cross-functional teams and external vendors to ensure timely project completion.
- Successfully managed project budgets and allocated resources to achieve on-time deliverables.
- Created and maintained comprehensive network documentation, including diagrams and configuration files.
- Maintained multiple customer backup solutions, including Datto BCDR, Veeam, Synology, Acronis, and Azure Backups.
- Supported and troubleshot customer Azure and AWS environments.
- Designed and implemented Apple MDM solutions for numerous customers using Mosyle and Addigy.
Managed Service Provider | L2 Systems Engineer | Oct 2021 – Sept 2022
- Addressed new and escalated customer requests promptly.
- Conducted network analysis, optimization, and implementation of high-availability designs using various vendor equipment.
- Assisted customers in identifying, isolating, and resolving network, server, and software issues.
- Managed onboarding and offboarding of users across multiple platforms.
- Supported end users in both O365 and Google Workspace environments.
- Assisted with the analysis, implementation, and restoration of data from Datto systems.
- Regularly worked with Virtual (Azure, AWS, and VMware), Active Directory, Azure AD, DNS, File, and Print servers.
Manufacturing Company | IT Manager | Sept 2021 – Oct 2021
Data Center & Cloud Services Provider | Manager, Data Center Operations | Aug 2018 – Sept 2021
- Managed a team of seven Data Center Administrators responsible for deploying and maintaining various custom customer solutions and ensuring system reliability.
- Participated in the standardization of the new Solid Fire SAN and 10 G VMware deployment infrastructure.
- Provided guidance to the team when deploying solutions with Alert Logic Security components within the PCI environment.
- Regularly reviewed order summary documents with the team to ensure cohesive understanding and alignment with expected customer solutions.
- Collaborated closely with senior organization leaders to strategically influence the direction of business operations.
- Played a key role in providing monthly data center capacity metrics and other internal KPIs to senior leaders.
- Conducted financial requirement gathering and risk modeling for large colocation and hosting opportunities in Los Angeles.
- Established new vendor relationships, reducing year-to-year capital spending during large-scale customer deployments.
- Played a key role in closing the company’s largest 2020 colocation transaction, valued at $6.6M over 66 months, by redesigning and optimizing the data center floor layout to maximize sellable square footage.
- Reduced utility expenses by optimizing the data center layout.
- Reduced operating expenses by consistently revising local spending and tuning best work practices for employees.
- Assisted other managers in providing guidance and improvements to IT and critical infrastructure design.
- Ensured the uptime and maintenance of all data center IT and critical infrastructure equipment.
- Worked closely with internal and external stakeholders to identify and quickly address customer problems.
- Served as an escalation point for all local IT and infrastructure-related issues.
- Staffed, mentored, and provided leadership to data center engineers, promoting collaboration and productivity within the team. Promoted two direct reports to Senior Data Center Engineer and Assistant Data Center Manager roles.
- Authored and implemented various policy and procedure documents to standardize alignment across all data centers in the organization.
Data Center & Cloud Services Provider | Data Center Administrator | Feb 2012 – Aug 2018
- Diligently managed customer projects and collaborated with internal departments to deliver accurate and timely customer solutions, meeting service level agreement dates.
- Provisioned multiple large customer standalone VMware clusters, including:
- Deploying and upgrading ESX hosts (v5/v6).
- Preparing and provisioning VMs and installing VMware tools.
- Configuring distributed vSwitches and vSwitches with LACP.
- Provisioning data stores over Fiber Channel (FC), iSCSI, and Direct Attached (DA) storage.
- Completing back-end network configurations as designed by solutions engineers.
- Configuring host clusters and Distributed Resource Scheduler (DRS).
- Performing failover and vMotion testing before releasing solutions to customers.
- Utilizing snapshots and VM templates for faster deployments.
- Participated daily in building and provisioning customer servers, including:
- Deploying various Linux/Unix and Windows operating systems.
- Collaborating with Product Engineers to address automation bugs during provisioning stages.
- Ensuring all Linux and Windows servers were updated and patched before release.
- Engaged in large-scale deployments for the company’s largest customers, including:
- Planning and upgrading stages of all Juniper device installs.
- Reviewing deployments to drive efficiency and reduce initial capital expenditure costs.
- Documenting rack elevations, topologies, and network changes for future reference.
- Rack, stack, and provisioning of servers and network devices with out-of-band management.
- Daily participation in provisioning customer firewalls with various Juniper SRX series models, including:
- Performing remote firmware code upgrades.
- Configuring out-of-band management networks.
- Provisioning initial static routes on firewalls.
- Ensuring accurate configuration of firewall base input policies.
- Assisting network engineers in completing and testing high-availability functionality.
- Modifying and documenting all customer network assignments.
- Regularly assisted remote engineers with new network provisions, including:
- Conducting firmware upgrades on Juniper, Foundry, and Cisco switches.
- Planning and documenting an expanding network topology within the data center.
- Performing physical cabling and fiber runs as needed, per topology design.
- Coordinating and planning hardware upgrades and firewall migrations with customers.
- Mentoring, assisting, and fostering a collaborative learning environment within the department.
- Participating in Custom Service Requests and reviewing Order Summary Documents from a data center operations perspective.
- Deploying and documenting the PCI environment inside the Los Angeles Data Center.
- Providing technical guidance and mentoring to new hires and the Los Angeles operations team.
- Interacting daily with customers and stakeholders to provide support.
- Assisting the Data Center Manager in addressing long and short-term goals.
Internet Security Provider | Remote Support (Contractor) | Jun 2013 – Aug 2018
- Collaborated directly with engineers to respond to monitoring alerts related to resource saturation for nodes located in Los Angeles.
- Provided remote and onsite support for all server and network nodes in Los Angeles. Configured all servers and network nodes for out-of-band management.
- Assisted with the deployment of operating systems and Linux VMs in OpenShift to enable out-of-band management.
- Regularly participated in the planning of network and server upgrades and migrations.
- Worked with engineers to plan and address future hardware resource needs to meet short and long-term objectives.
- Successfully integrated a Virtual Chassis (VC) using Juniper QFX switches across two remote data center facilities, utilizing 40G links to facilitate cross-connects with other internet service providers.
Network Services Firm | Network Engineer (Contractor) | Jun 2012 – Jan 2014
- Coordinated and collaborated with other stakeholders to perform installations and network code upgrades.
- Conducted pre-configurations of Layer 2 and Layer 3 activities as directed by senior network architects.
- Documented pre- and post-configuration steps in change management for approvals.
- Assisted in developing strategies to address issues and shortcomings.
- Participated and collaborated with off-site engineers to provision the network at a new facility for a major mortgage lender in Irvine, California. The design consisted of a collapsed core running EIGRP with stacked L2/L3 Cisco switches.
- Assisted voice engineers in preparing for the integration of VoIP phones.
- Ensured neighbor adjacencies formed and maintained network stability during the initial days of operation at the new facility.
Public School District | Systems Administrator | Jun 2007 – Jan 2012
- Provided IT support for a staff of 122 and up to 3100 students.
- Diagnosed, isolated, and resolved network, server, and desktop-related issues.
- Maintained an up-to-date registry of users and support staff within Active Directory.
- Managed all infrastructure servers, performing updates and patches, including DNS, database, file, and application servers.
- Migrated the existing Windows 2000 Domain Controller to Windows 2008 R2 by successfully promoting a new domain controller.
- Deployed new SMB servers to support students and staff with remote shares while virtualizing existing Windows file servers into a production ESXi 4.5 environment using VMware Standalone Converter.
- Designed and implemented a school-wide domain Group Policy (GPO) that aligned with the organization’s acceptable use policy.
- Kept records of e-assets purchased at regional sites through a self-developed Inventory Management System (IMS).
- Regularly participated in the development and coding of the IMS, written in PHP with MySQL as the backend database.
- Led the coordination of purchases and installations for large desktop infrastructure deployments.
- Updated and patched both Windows and Linux servers, as well as desktops.
- Used Cacti to monitor uptime and bandwidth on access switches and Zenoss to monitor servers, printers, and computer lab desktops.
Course completions:
- Mosyle Academy MDM: Mosyle Certified Admin – Oct 2022
- VMSources Virtualization: Certified Virtualized Datacenter expert 6
Vendor & Platform Experience
- Cisco (IOS, ASA, Meraki), Juniper (SRX), Ubiquiti, Fortinet (FortiGate),SonicWall, Sophos, HPE / Aruba, Dell, Zyxel
- VMware vSphere, Proxmox, Microsoft Hyper-V, Linux Servers, Windows Servers
Networking Technologies
- VLAN Design & Segmentation, RSTP / STP, HSRP / VRRP, ACL Engineering, OSPF / EIGRP , iBGP, Link Aggregation (LACP / LAG), QoS & Traffic Engineering
Cloud & Identity Platforms
- Microsoft Azure, Microsoft 365 / O365 Administration, Microsoft Intune, Google Workspace Admin, Mosyle, Addigy
Monitoring & Network Management
- SNMP / SNMPc, Auvik, Cacti, Nagios, Zabbix, Zenoss
Security, Backup & Continuity
- Proofpoint, Inky, SpamTitan, DNSFilter, Datto BCDR, Datto SaaS Protection, Veeam, Acronis, Synology, S2Buckets
PSA / RMM / IT Documentation
- NinjaRMM, HaloPSA, Request Tracker (RT), Liongard, IT Glue, Confluence, JIRA
