SUMMARY
IT professional with 5+ years of experience in network infrastructure, security operations, and systems administration across MSP and enterprise environments. Holds CompTIA Security+ and pursuing CCNA. Hands-on experience deploying AI-driven automation pipelines, local LLMs, and home-lab security monitoring infrastructure alongside production client work.
CERTIFICATIONS
CompTIA Security+ (SY0-701)
Issued August 2025 * Valid through August 2028
Cisco CCNA
In Progress
EDUCATION
Regional University * Cybersecurity (Coursework) 2016 – 2018
Regional University * Psychology (Coursework) 2008 – 2011
PROFESSIONAL EXPERIENCE
Managed Service Provider | Level 2 IT Technician | June 2022 – Present
Network Infrastructure & Security
- Configure and deploy Fortinet FortiGate firewalls across 20+ client environments including VLAN segmentation, network isolation policies, and site-to-site VPN tunnels
- Design and implement Ubiquiti UniFi network solutions with VLAN configuration, wireless controller management, and secure network segmentation
- Install and configure switches, firewalls, and access points for client site deployments
Identity & Cloud Administration
- Administer hybrid identity infrastructure across on-premises Active Directory and Azure AD / Entra ID for a multi-client MSP environment
- Manage user provisioning, group policy configuration, and permission assignments across Windows domains
- Configure Microsoft 365 tenant settings, conditional access policies, and multi-factor authentication
Security Operations & Incident Response
- Respond to and contain security incidents including ransomware infections and email spoofing attacks
- Coordinate incident response procedures including threat isolation, forensic documentation, and recovery operations
- Maintain documentation for network configurations, security policies, and incident response runbooks
Client Support
- Provide tier 2 technical support and troubleshooting for 20+ clients in managed services environment
- Deploy endpoint equipment and manage remote support through RMM tools
Information Technology Services Firm | Senior IT Analyst | November 2019 – June 2022
Technical Support & Operations
- Provided comprehensive troubleshooting for ITAR contract employees, creating and maintaining service tickets in ConnectWise
- Executed remote troubleshooting and support using RMM tools to diagnose and resolve user issues
- Routed tickets to appropriate teams for escalation and followed up to ensure complete resolution
Identity & Access Management
- Managed Active Directory user profiles including password resets and Multi-Factor Authentication configuration
- Onboarded new users to company network infrastructure and authentication systems
- Troubleshot Microsoft 365 Office Suite issues and maintained detailed documentation in ConnectWise
HOME LAB & PROJECTS
AI-Driven Network Alert Triage Pipeline 2026
Ollama * gemma3:4b LLM * Snort3 * Linux * Discord Webhook
- Built a 3-tier automated pipeline to classify Snort3 IDS alerts: Tier 0 regex pre-filter eliminates 99.5%+ of noise, Tier 1 passes candidates to a locally-hosted LLM (gemma3:4b via Ollama) for binary threat classification, Tier 2 fires a Discord alert on confirmed threats
- Deployed and manage Ollama on a Proxmox VM running gemma3:4b and gemma3:12b models; integrated via a custom MCP server exposing LLM tools to Claude Code
- Automated IP ban enforcement with a Bash script on an OpenWrt router: monitors Snort logs, applies iptables DROP rules on threshold breach, sends real-time Discord notifications with full audit trail
Home Lab Security Infrastructure Ongoing
Proxmox * OpenWrt * Snort3 * QNAP NAS * Ubuntu Server
- Self-host a Proxmox virtualization environment with Ubuntu Server VMs, a QNAP NAS (~18TB), and a GL.iNet Flint 2 router running OpenWrt with Snort3 IDS
- Maintain policy-based VPN routing, network segmentation between trusted and untrusted subnets, and automated log rotation with 30-day retention
- Developed a custom MCP server (FastMCP, stdio transport) to expose local Ollama inference and NWS weather API as tools callable by Claude Code
TECHNICAL SKILLS
Networking TCP/IP, VLANs, Network Segmentation, Site-to-Site VPN, Fortinet FortiGate, Ubiquiti UniFi, Routing & Switching, Firewall Configuration, OpenWrt
Systems & Cloud Windows Server/Desktop, Active Directory, Azure AD / Entra ID, Group Policy, PowerShell, Microsoft 365 Administration, Linux (Ubuntu Server), Proxmox
Security Snort3 IDS, Incident Response, Ransomware Remediation, Access Control, MFA, Email Security (DMARC), iptables, Network Traffic Analysis
AI & Automation Ollama (local LLM deployment), LLM pipeline development (gemma3), MCP server development, Claude Code (AI-assisted automation), cron-based automation
Tools ConnectWise, RMM Platforms, Network Monitoring, Wireless Controller Management, Git, Discord API / Webhooks
