PROFESSIONAL PROFILE
Dynamic, hardworking college student, with a diverse computer background. Obtained experience in customer relations and general business functions, as well as decision-making, leadership and organization skills. Highly motivated and dependable, with excellent analytical and interpersonal communication abilities. Possess working knowledge of personal computer software and hardware systems.
SOFTWARE: Macintosh: knowledge of All of Macintosh Operating Systems, Mac Microsoft Office 2019, Creative Cloud CC 2019, Adobe After Effects CC, Merlin Project Management software, Apple Keynote, Booker, Jabra, Telego, Zoom, Zoom for business.
PC: MS Office 2021, Windows Server 2012, Windows 7 and Windows 8.1, Windows 10, Windows 11, Ghost, Slack, Discord, MS Project 2019, Skype for Business and Teams, Zoom, Zoom for Business, Quickbooks, Quickbooks online, Acronis, Aomei, Hirens Boot CD, Professional Software: Remedy Help desk, VMware, Hyper-V, Parsec, Teamviewer, Datto
HARDWARE: Knowledge of all Macintosh platforms. Knowledge of many PC platforms and knowledge of Android OS.
EXPERIENCE
MSP (2021-Present)
Field Technician/Systems Administrator – Consultant
- Supported multiple businesses with various software, hardware, and server related issues
- Moved an accountant from Quickbooks Desktop to Quickbooks online
- Deployed and re-deployed multiple Mac and Windows machines for leaving and onboarding employees
- Setup company phones for employees
- Setup networks and access points as well as wireless printing for offices using Unifi or Datto Network Stacks
- Onboarded and off-boarded Employees using M365 (Azure/Entra, Admin Center, Exchange)
- Documented client configuration and troubleshooting steps using ITglue and Datto RMM
- Deployed ticketing systems using AutoTask also familiar with using Jira Service Desk
- Familiarity with using Hyper-V
IT Company (2014-2018)
Field Tech Level 1
- Supported users on various software and hardware problems.
- Build various desktop and laptop configurations, use Ghost server to image and restore Windows 10 Professional computers.
- Installed and troubleshoot Adobe Creative Cloud 2019.
- Microsoft Exchange issues, install and configure Mac Office 2019, install and troubleshoot MS Office 2019, Skype for Business and MS Teams
- Configure and setup exchange email on Apple and Android phones.
- Disassembling and reassembling microelectronics (Nintendo joycons, Sony PSP, iPhones, Moto Z and Samsung S7 phones)
- Provide support in network operations and server, management and troubleshooting.
