Summary of Experience
I am committed to ensuring that customers’ expectations are met while providing support. Experienced with desktop support, Windows Workstations and Servers, Microsoft Applications, VPN, Active Directory, Telecommunications, and System Security.
Work Experience
MSP (2021-2024)
IT Technician
- Assisting Callers with:
- Office applications
- Mobile device support
- Active Directory
- O365
- Windows workstations and servers
- Mac Workstations
- Nerdio
- Azure
- Remote Desktop
- AWS
- Intune
- IT Technician
- Tech Mahindra – Plano, TX
- September 2019 to July 2021
- Assisting Callers with:
- O365
- Microsoft Applications
- Active Directory
- Imprivata
- Cisco Anyconnect VPN
Telephone Company (2018-2019)
Field Technician
- Installed Business Telephone Systems
Construction Company (2018-2018)
Technician
- Cell tower installation
IT Company (2016-2018)
IS Risk Analyst
- Systems Security for Government Healthcare
Same IT Company Above (2005-2016)
Telecom Tech II
- PBX and Voicemail support
Education
- Associate of Applied Science in Electronic Telecommunications
