Former Army MSP Level 1 Support Tech w/CLI configuration

Education

Skills

Help Desk Support

Experience

MSP near Convina (2022-Present)
IT Support Technician

Provided help desk support, answering phones and keeping customers updated on ticket statuses.
Prioritized tickets based on urgency and created tickets in the ticketing system for efficient issue resolution.
Troubleshoot basic network connectivity issues such as VPN, RDP, and server problems.
Diagnosed and resolved hardware and software issues for PCs and Macs, running diagnostic scans when necessary.
Conducted repairs on desktop and laptop hardware, including replacing components such as PSU, battery, fans, memory, storage, motherboard, and GPU.
Set up Active Directory and email accounts, including Office 365 products, and reset user passwords as needed.
Performed data recovery and backups to ensure data integrity and security.
Installed and configured new computers on-site, ensuring seamless integration into existing systems.
Troubleshoot monitor/display issues.
Mapped network drives for efficient data access.
Addressed application issues that prevented users from working.
Set up printers, troubleshooting any connectivity or printing/scanning errors.

United States Army Reserve (2010-Present)
Information Technology Specialist

Reimaged government laptops and assisted with printer setup for military personnel.
Provided support for Army network account setup and configuration.
Demonstrated proficiency with Cisco CLI for router and switch configuration and setup, including IP address configuration and port security.
Installed and configured basic servers for DHCP and DNS services.
Responsible for the operation of various radio equipment including handheld and line of sight.
Certified operator of a Radio/Television broadcast system that is readily deployable across the world.
Assigned as the maintenance liaison, quality checking any/all, forms are filled out accurately and turned into the correct personnel.
Ensure proper maintenance of various vehicles and equipment assigned to myself and my team.
Team Leader of a group of Soldiers on various missions throughout the years stateside and abroad.

Postal Service (2016-2022)
Supervisor

Responsible for overseeing aspects of the unloading and loading of aircraft.
Knowing and identifying different types of hazardous materials that can and cannot be loaded onto aircraft.
Effectively communicating with flight operations to ensure no packages or containers are left behind.
Ensure all paperwork related to the offloading and loading of the aircraft is properly filled out and documented.
Responsible for the safety of 15-20 employees at a time and ensuring they completion of daily tasks.

Certifications