Level 1 MSP Technician / Decorated Ethical Hacker with 9 IT Certifications

About

Education

  • Bachelor of Science in Mathematical Computer Science

Certifications

  • CompTIA A+, Network+, Security+, Secure Infrastructure Specialist, IT Operations Specialist, Network Security Professional, Security Analytics Professional, LPI Linux Essentials, ITIL 4 Foundation [CB]
  • Seeking Certification: CYSA+, Project+, Pentest+

Skills

  • Python, Bash, C/C++, SQL, PowerShell scripting.
  • Software Proficiency: MS PowerPoint, Excel, Word, VMware, Active Directory

Experience

Air National Guard (2022-Present (Part-Time)
Cyber Defense Operations

 

  • Revise, validate, and maintain Standard Operating Procedures (SOPs) for Windows
  • Systems, encompassing enterprise checks, system diagrams, wiring diagrams, and other documentation essential for reporting and change management across all platforms, networks, and security tiers.
  • Verify that software and hardware configurations adhere to DISA, DOD STIGs, and AF TOs to ensure compliance with established standards.
  • Execute updates for client/server software and upgrades for hardware, including hardware replacement as needed.
  • Cyber Shield 2024 – White Team Member
  • Ensured adherence to rules and regulations by monitoring activities of red and blue teams throughout the two-week simulation.
  • Evaluated and graded the performance of the blue team on their detection and response to injections from the red team.
  • Awarded the Army Achievement Medal for outstanding performance in maintaining simulation integrity and effectiveness.

MSP (2023-Present)
Help Desk Analyst

  • Provided comprehensive technical support to end-users, troubleshooting and tuning end-user hardware, peripheral hardware such as printers/copiers, and client network environments, ensuring minimal downtime and optimal system performance.
  • Conducted troubleshooting and operations for Windows 10 and 11 systems, resolving issues promptly to maintain productivity.
  • Addressed G suite and email issues, including troubleshooting within Google admin, to ensure seamless communication for end-users.
  • Identified and resolved basic networking issues, utilizing root cause analysis to address underlying problems.
  • Offering support for mobile phones, assisting users with setup, configuration, and issue resolution.
  • Demonstrated SharePoint navigation skills and a basic understanding of SharePoint functionality to assist end-users effectively.
  • Administered Active Directory, managing user accounts, permissions, and group policies to maintain security and access control.
  • Responded to network and server alerts promptly, minimizing downtime and ensuring maximum uptime for critical devices.

Recreation Org (2018-2021)
Linux User Group

  • Installing popular Linux distributions such Ubuntu and Arch onto virtual machines and hardware. This allows students to learn and make mistakes without damaging their own devices.
  • Assisted with the preparation of monthly meetings.
  • All-Star hackathon: Worked with the employees at Fast Model sport to build a software that allows Basketball organizations to examine players on contract years. (3rd place
  • Hacking4Justice: Two-day event using R programming language to develop research questions using H4J Data with the assistance of Data Scientists.

Location

Chicago

Salary

$50,000

About the Company 

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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