Senior IT Support Technician | Systems Consultant | Infrastructure Support Specialist
PROFESSIONAL SUMMARY
Senior IT professional with 26+ years of experience supporting Windows-based network environments for SMB clients. Skilled in Windows Server, Active Directory, Microsoft 365/Office 365, Exchange, SharePoint Online, Server migrations, Virtualization, Backups, Firewalls, VPNs, Endpoint support, and managed services tools. Trusted escalation resource for help desk teams, client infrastructure assessments, solution design, cloud migrations, and business-critical support.
CORE TECHNICAL SKILLS
Systems & Infrastructure: Windows Server, Windows Desktop, Active Directory, Group Policy, DNS, DHCP, Print Services, File Servers
Cloud & Messaging: Microsoft 365, Office 365, Exchange, Google Apps, SharePoint Online, One Drive, Email Migrations, Microsoft Teams.
Virtualization: VMware, Microsoft Hyper-V
Security & Firewalls: Cisco Meraki, Cisco ASA, Fortinet/FortiGate, Check Point, VPN, Endpoint Security, Trend Micro.
Backup & Recovery: Acronis Cloud, Barracuda, Chartec BDR, Datto BDR, Zenith BDR, Symantec Backup Exec, Tivoli Storage Manager
RMM / PSA Tools: Kaseya, ConnectWise, IT Glue, Zenith MSI
Email Security / Anti-Spam: Barracuda, AppRiver, Websense Hosted Email Security, Mail Defender, Office 365 Security
Project Work: Server Migrations, Microsoft 365 Migrations, SharePoint File Migrations, IT Audits, Network Moves, Firewall Replacements
PROFESSIONAL EXPERIENCE
Managed Service Provider | Senior Support Technician | Nov 2013 – Jun 2026
- Served as escalation point for Level 1 and Level 2 technicians supporting diverse SMB client environments.
- Maintained Windows Server, Windows Desktop, Active Directory, Exchange, Microsoft 365, backup systems, security platforms, and business applications.
- Performed Office 365 email migrations and supported cloud messaging transitions for client organizations.
- Migrated file server data and workflows to SharePoint Online while supporting user access and continuity.
- Planned and executed Windows Server migrations, including data, application, and infrastructure transitions from legacy platforms.
- Implemented and supported virtualization solutions using VMware and Microsoft Hyper-V.
- Conducted IT audits, infrastructure reviews, solution design, and sales engineering support for prospective and existing clients.
- Supported firewalls, VPN, endpoint protection, email filtering, backup/recovery, and managed services platforms.
- Provided server, desktop and network support for client environments.
Managed Service Provider | Senior Consultant | Jul 2006 – Sep 2013
- Managed internal infrastructure and delivered project-based and managed IT services for business clients.
- Supported Windows Server 2003/2008/2012, Active Directory, VMware, Microsoft desktop platforms, and client business applications.
- Implemented backup and disaster recovery solutions including Tivoli Storage Manager, Zenith BDR, Datto BDR, and Symantec Backup Exec.
- Deployed and supported Kaseya, Zenith MSI, ConnectWise, Websense Hosted Web/Mail Security, Postini, Trend Micro, and Symantec Antivirus.
- Planned network moves, server upgrades, Active Directory upgrades, Exchange upgrades, WSUS deployments, and wireless implementations.
- Installed and configured Cisco ASA 5505/5510 firewalls, Cisco ISR routing/firewall/VoIP solutions, VPN access, and remote connectivity.
- Managed Active Directory users, groups, OUs, permissions, file shares, Group Policy, DHCP, DNS, print servers, file servers, and terminal servers.
- Provided network and desktop support for client environments ranging from 5 to 100 users.
IT Services Firm | Network Support Consultant | Jul 2005 – Jul 2006
- Delivered network and desktop support for small and mid-sized business clients across energy, manufacturing, professional services, accounting, and medical practices.
- Assisted with system upgrades, network moves, infrastructure maintenance, and user support with a strong customer service focus.
Business Services Firm | Network Support | Jan 2004 – Jun 2005
- Maintained and supported Windows 2000-based network infrastructure, desktop systems, and internal users.
Business Services Firm | Network Support / Desktop Support | Feb 2002 – Nov 2003
- Served as primary desktop support contact and backup support for the server team.
- Supported a Windows 2000 Server Active Directory environment with approximately 225 users and 20+ servers.
Business Services Firm | Desktop Support | Mar 2000 – Jan 2002
- Installed, configured, and supported an 80-node onsite network and 120 mobile users in a Windows NT / Windows 2000 environment.
Business Services Firm | Network Support | Nov 1998 – Aug 1999
- Supported Windows NT network infrastructure and desktop troubleshooting for approximately 60 users.
EARLIER CAREER EXPERIENCE
Financial Services Firm | Manager | Aug 1992 – Aug 1997
- Managed interbank foreign exchange transactions, including spot, forward, and cross-currency deals.
- Advised corporate and banking clients on currency movements, forecasting, analysis, and business development.
CERTIFICATIONS & EDUCATION
- MCSE – Microsoft Certified Systems Engineer, Version 4.0
- MCTS | MCP 2003 | MCPS 2003 | VTSP 5.5 | IBM Certified Specialist
- Bachelor of Commerce, Private University – 1992
RECRUITER / ATS KEYWORDS
Windows Server, Windows Desktop, Active Directory, Group Policy, Microsoft 365, Office 365, Exchange, SharePoint Online, Microsoft Teams, VMware, Hyper-V, Cisco ASA, Cisco Meraki, Fortinet, FortiGate, Check Point, VPN, Kaseya, ConnectWise, IT Glue, Backup and Disaster Recovery, Acronis Cloud, Barracuda, Datto BDR, Server Migration, Email Migration, File Server Migration, Help Desk Escalation, SMB IT Support, Managed Services, Network Support, Desktop Support, IT Infrastructure, Firewalls, Remote Access, DNS, DHCP, Print Servers.
