NOC TECHNICIAN | IT SUPPORT SPECIALIST
IT professional with 6+ years in SaaS support and managed service environments. Holds CompTIA Security+ and AWS certifications (CCNA in progress); proven track record resolving complex infrastructure issues including AD replication failures and domain migrations. Seeking an evening or overnight NOC or systems support role.
Certifications
- CompTIA Security+
- AWS Certified Cloud Practitioner
- Cisco Certified Network Associate (in progress)
Professional Experience
Managed Service Provider | Network Technician II | 2026 – Present
- Diagnosed and resolved Active Directory replication failure across domain controllers, restoring directory sync and preventing further propagation of authentication errors
- Assisted network engineer in migrating all workstations to the company domain, coordinating endpoint configuration and minimizing user disruption during cutover
- Provide Tier 1/2 support across multiple client environments including Microsoft 365 account management, hardware/software support, and escalation triage.
SaaS Company | Technical Support | 2020 – 2025
- Managed and maintained Active Directory environment (~1000 daily users) including recovery
- Automated account provisioning and onboarding via Python scripting
- Troubleshooting using SQL queries to isolate database issues
- Resolved remote help-desk tickets: software installs, configuration, hardware/software diagnostics, single-call resolution
Education
B.Sc Business and Engineering 2012
Technical Skills
- Windows Server, Active Directory, Group Policy, Microsoft RDS, SQL Server
- VEEAM, VMware vCenter, Hyper-V, ConnectWise, Zoho, N-Able
- Scripting (Python, PowerShell) for user provisioning, LDAP queries, file automation
