Profile
Experienced Technical Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft products, Windows and Server OS, Cloud backup solutions, Networking and IT related Hardware and Equipment.
Employment History
MSP (2022-Present)
Field Engineer
- Onsite coordination for installing and configuring WAN, TELCO, LAN, and WLAN equipment.
- Responsible for Configuration and Administration of Workstations, Servers, Networking Equipment.
- Onsite diagnosis and troubleshooting of all manners of information technology equipment
- Responsible for configuring and maintaining Microsoft 365 suite, including SharePoint, OneDrive, and Exchange Online.
Another MSP (2017-2022)
Network Administrator
- Responsible for Configuration and Administration of Workstations, Servers, Networking Equipment
- Administrated and diagnostics of LAN and WAN with in-depth knowledge of TCP/IP, NAT, PPP, ISDN and associates network protocols and services, configured VLANs and implemented inter VLAN routing.
- Provided services including virus removal, operating system restores, data recovery, backups to outside customers
- Responsible for maintaining Microsoft Windows Server functionality including creating/modifying user accounts, preventive maintenance, assigned security permissions to network resources.
- Utilize Hyper V to virtualize servers on the network to reduce the cost of purchasing new hardware due to new software requirements
- Experience with creating network redundancy using Link Aggregation, Redundant Firewalls, and multiple ISP services to reduce the impact of network equipment failure and ISP service interruptions
- Utilized point-to-point VPN services through firewalls to connect remote sites to main offices to allow a more efficient user experience reduce the time needed to access local resources at remote sites.
- Experience with ensuring user, workstation, network, and servers meets and maintains compliance for DFARS, ITAR, and CMMC.
U.S. Marine, United States Marine Corp (200-2017)
Recruiter (December 2015-July 2017)
- Responsible for Screening potential applicants for eligibility formservice in the Marine Corps
Platoon Sergeant (March 2013-December 2015)
- Responsible for training, mentoring of both junior and senior
- Marines in all aspects of service and life.
- Responsible for the accountability, serviceability, maintenance of over $1,0000,000 of equipment, vehicles, and weapon systems assigned to the platoon.
Battalion Senior Watch Chief (August 2011-March 2013) ;
- Responsible for day to day and future operations for Area of
- Responsibility (AOR) by ensuring deconfliction between organic and outside units plans of actions and providing coordination between organic and outside units to facilitate quick reaction support needs of units in AOR
Skills
- Customer Service
- Microsoft Office
- Microsoft Excel
- Leadership
- Ability to Work Under Pressure
- Good Communication
- Ability to Multitask
- Fast Learner
- Adaptability
- Ability to Work in a Team
- Good Time Management
