About:
- Results-driven professional with over 10 years of hands-on experience in network administration, IT engineering and system optimization.
- Skilled troubleshooter continually focused on identifying and resolving technical issues in all levels of the organization and daily activities.
- Adaptable in aligning end-user needs with long-term resolutions to IT challenges. Successful track record optimizing efficiency and workflows.
- Accomplished communicator skilled in building and strengthening relationships cross-functionally to drive cohesive, strategic operations.
- Demonstrable knowledge of virtual machines, servers, networking infrastructure, firewall and security policies and procedures
PROFESSIONAL EXPERIENCE
MSP (2017-2024)
Network Administrator/Engineer
- Design, install, configuration, troubleshooting, repair, upgrade, and replacement of all network hardware and software for four private schools in Southern California. Troubleshoot and maintain LAN and WAN traffic as well as other campus systems including IoT devices. Diagnose and correct network systems issues or bottlenecks. Provide hands-on network administration support, maintenance, training and operations. IT infrastructure planning and engineering recommending optimal software and hardware enhancements to upper management for consideration. Continually improve and test internet performance and latest security practices ensuring data availability and uptime for all users.
- Specialization in domain networked environments, Windows 10, 11 and Office 365, as well as Mac and iPad products and MDM solutions. IoT’s including audio visual HDBaseT and the latest building automation.
- Boosted internet and Wi-Fi speeds by 40% and enhanced network availability through strategic infrastructure upgrades, increasing end-user confidence and productivity.
- Created, planned and executed multiple small, medium and large projects eliminating some bottlenecks by 100% and streamlining future improvements in a forward thinking and analytical way.
- Managed on-site and remote network operations for four private schools, supporting over 1,000 users and maintaining 30+ virtual machines to ensure uninterrupted educational services. References available.
- Easily managed multiple clients in different geographic locations for over 5 years. Effective at working alone as well as with teams and vendors. Organized and task-oriented individual that is very reliable and accountable.
- Experienced with disaster recovery planning and design. Offsite backups and solutions as well as cloud based. Strong knowledge of current preventions against hacking, spam and phishing methods and user exploitation.
- Involved in planning, design and implementation of new construction for a large
- Student/Teacher space including fiber and ethernet pathways, future proofing, new cloud
- Wi-Fi and audio-visual building controls and IoT devices were used throughout the project. Estimated budget was $500,000
- Revamped and upgraded an entire school with new 10Gb fiber backbone, 2 Gb ISP connection, Fixed wireless backup. Multiple Unify switches programmed with new VLANs and a Sophos firewall configured from the ground up for security and compliance. Estimated budget was over $250,000
- Fostered meaningful relationships with onsite personnel at all levels as well as vendors and outside influences allowing quick and effective solutions to difficult and complex problems.
MSP same above (2017-2017)
Technical Operations Support/Client Manager
- Lead support tech for seven different clients in different industries such as a water district, neuroscience office, machining, Government, food service and non-profit. Developed strong ability to troubleshoot networks and devices in any industry and environment. Honed communication skills and abilities to adapt and overcome problems and issues of all shapes and sizes. Able to manage and direct alongside colleagues when necessary to achieve a common goal. Setting schedules to properly accommodate multiple clients weekly and still attain compliance and security across the board. Evaluated network performance and created standard protocols to optimize networks and daily tasks. Improving workflows and time efficiencies. Escalating and informing upper management based on parameters including severity, downtime and impact on the company and daily routines. Provided daily tech support and customer service, both in person and remotely. Assisted with technology communication, coaching, and risk prevention to help mitigate unnecessary events and incorporate best practices.
- Promoted from Level 1 Help Desk to Primary On-Site Technician within six months due to exceptional networking expertise and problem-solving skills.
- Collaborated closely with team members and upper management to fulfill daily tasks.
- Included monitoring ticketing system for common issues such as email, printing, laptop/desktop/mobile software and hardware support. Weekly and Monthly onsite visits, as well as monthly evaluation and network reporting.
- Expert in Microsoft and macOS environments, including Office 365 administration and MDM platforms like Mosyle and Intune, ensuring seamless device management.
- Analysis and evaluation of current systems to optimize and assist in future planning and implementation considerations. Firsthand involvement in upgrades and advancements.
- Executed and assisted in multiple ransomware and disaster recovery situations. Able to maintain composure and direction in times of stress and urgency. Familiar with design and planning backup and recovery solutions.
Sporting Goods (2012-2017)
Technical Operations Support Lead
- Led Technical Operations, optimizing performance and efficiency by designing standard protocols, scheduling tasks, and mentoring team members.
TECHNICAL PROFICIENCIES
- Operating: All Windows and Server versions as well as all Mac OS versions.
- Systems: Office 365, Server 2019, Entra, Azure, SharePoint, VMware, vSphere, Hyper V, Active Directory, Group Policy, Shadow Control, Datto, Microsoft
- Software Tools: Exchange, System monitoring- Datto RMM, Solar Winds, SpiceWorks, SysMon, Wireshark. Ticketing Software- Cherwell, Track-It, Autotask. Zoom, Teams. Oracle, MySQL, AS400. Data Storage &Recovery. Avaya, C3X, Zultys.
- Hardware: Sophos, SonicWall, Cisco, Dell, HP/Aruba, IBM, Unify, Ruckus
- NIST 800-171, PCI, SOX, PCIDSS, FERPA, CIPA, COPPA, ISO, OSHA, FISMA, Live
- Compliance: Scan
EDUCATION AND CERTIFICATIONS
- Bachelors in Networking Systems Administration
- Currently studying for Network + expected test date in February 2025
- Sophos Central Endpoint and Server Architect
- CompTIA A+ Networking Essentials Security Essentials
- Management Training Effective Communication Fred Pryor Seminars
Skill:
- Technical Troubleshooting
- Network Administration
- Project Management
- Future proofing
- Server Optimization
- Firewall and Security
- Regulatory Compliance
- Cross-TeamCollaboration
