PROFESSIONAL OBJECTIVE
Continue to learn and grow as a Project Engineer and IT professional.
PROFESSIONAL EXPERIENCE
Managed Service Provider | Network Engineer / Level 3 Escalations | 2015 – Present
- Lead infrastructure projects end-to-end – scoping, design, client communication, and cutover – across networking, server, and cloud environments.
- Set up and maintain client network infrastructure (SonicWALL, Cisco, Meraki, UniFi), including firewalls, switches, VLANs, WLANs, routing, and wireless.
- Design and maintain Windows Server and Active Directory environments across client tenants.
- Run cloud migrations, including on-premises AD to Entra ID / M365 and file servers to SharePoint, with minimal user disruption.
- Automate repeatable tasks using PowerShell and Datto RMM, including Windows 10/11 onboarding via PPKG, app deployment, and patch management.
- Own Level 3 escalations involving network, identity, and server issues using tools such as Wireshark and Procmon.
- Create internal and client-facing technical documentation for shared knowledge systems.
L1/L2 Support Desk Technician | 2013 – 2015
- Handled end-user tickets by phone, email, and remote sessions for Windows desktops, Windows Servers, M365, printers, and basic connectivity.
- Managed Active Directory and M365 account provisioning, password resets, and group memberships.
- Set up, imaged, and deployed workstations for new client environments and refresh cycles.
- Escalated complex issues to senior engineers with clear troubleshooting notes.
TECHNICAL SKILLS
MSP Tools: Kaseya, ConnectWise, Auvik, Addigy, IT Glue, Acronis, StorageCraft, Datto RMM
Systems & Cloud: Microsoft 365, Entra ID, Intune, Microsoft Azure, Google Workspace (GSuite), Hyper-V, Windows Server, Active Directory, Windows desktops
Networking: SonicWALL, Cisco Meraki, Cisco IOS, UniFi, Palo Alto firewalls, static/dynamic routing, TCP/IP, DHCP, DNS
Professional: Client communication, project management, client onboarding, technical documentation, end-user communication, troubleshooting
CERTIFICATIONS
M365 Endpoint Administrator Associate (2025) | Addigy Certified Associate (2026) | Kaseya Expert in Datto RMM (2025) | Kaseya Expert in IT Glue (2025) | SonicWALL SNSA (2023)
EDUCATION
Regional University – B.S., Network and Telecommunications (August 2020)
Private Technical Institute – A.A.S., Computer and LAN Technician (May 2013)
