MSP Network/Systems Engineer | Earned Promotion From Help Desk + CCNA

PROFESSIONAL SUMMARY

Results-driven Network and Infrastructure Engineer with several years of progressive IT experience across MSP and enterprise environments. Proven in network, cloud solutions and systems administration, with a track record of growing from Help Desk to network and cloud deployments for SMB and enterprise clients.

CORE STRENGTHS

• Intermediate Technical Support
• Network and Systems Administration
• Routing and Switching
• Active Directory, Azure, M365 Administration
• MSP Experience
• IT Documentation

TECHNOLOGY PROFICIENCIES

• Operating Systems: Windows 11, Windows Server 2022/2025, MacOS, Linux OS, Cisco IOS
• Networking: LAN, WAN, Wi-Fi, TCP/IP, DHCP, DNS, VPN, VLANs, Firewalls, Cisco Devices, PFSense, OPNSense, SonicWall, Fortinet, Auvik, Cisco Meraki, Ruckus, Ubiquiti, Wireshark
• Desktop Applications: Microsoft 365, Google Workspace, Adobe, Various Third-Party Applications
• Ticketing Systems: Connectwise Manage, LANSweeper Helpdesk, Nilear MTX, ChangeGear
• Remote: Microsoft Teams, Zoom, RealVNC, ConnectWise CW RMM, Endpoint Central Remote Desktop Sharing
• Security: Windows Hardening, Crowdstrike, Sophos, FortiMail, Mimecast, McAfee Web Gateway, Ericom ZTEdge, Microsoft Purview
• Virtualization: VMWare vSphere & ESXI, Hyper-V, Proxmox, Azure Virtual Machines
• Documentation & Network Diagrams: ITGlue, Hudu, LucidChart
• Additional Skills: Microsoft Azure, Microsoft Entra ID (Azure AD), Microsoft Endpoint Manager (Intune), Exchange, Active Directory, Duo Admin, ManageEngine Endpoint Central, LANSweeper, Datto Backup

PROFESSIONAL EXPERIENCE

Managed Service Provider | May 2023 – Present

Network & Infrastructure Engineer | January 2026 – Present

• Planned and implemented SMB and enterprise network infrastructure including firewalls, switches, access points, and UPS systems across multiple client environments
• Deployed and managed Cisco Meraki and Cisco Catalyst switch environments, ensuring optimal network performance, reliability, and adherence to best practices.
• Monitored and maintained network and systems infrastructure to sustain 99%+ uptime, proactively identifying and resolving potential issues before impacting client operations.
• Designed and implemented Azure/M365 cloud solutions including Virtual Machines, Azure Virtual Desktop (AVD), VNets, File Shares, and SharePoint as part of end-to-end migration projects.
• Performed server installation, hardware mounting, OS patching, and lifecycle management for Windows-based systems in client environments.
• Conducted on-site network installations encompassing physical mounting, structured cabling, and full configuration of network equipment.
• Conducted site surveys and technical assessments to support network upgrades, capacity expansions, and infrastructure redesigns.
• Collaborated with network security teams to implement segmentation, access controls, and standardized security protocols across diverse client infrastructures as part of broader threat mitigation initiatives.
• Participated in new client onboarding by assessing existing infrastructure, identifying gaps, and recommending modernized network and systems solutions.
• Executed network and cloud deployment projects, ensuring on-time delivery, within scope, meet budget hours and alignment with client requirements and objectives.
• Drafted SOW and calculated budget hours based on duration of the project as part of new project proposals.
• Provided on-site and remote technical support, serving as an escalation point for complex network and systems issues across the client base.
• Participated in 24/7 on-call rotation to deliver critical support during high-priority incidents.
• Documented network configurations, change records, and operational procedures to support consistency, compliance, and knowledge transfer.
• Configured Microsoft 365 Copilot for client tenants, including license assignment, app enablement, and end-user readiness preparation.
• Implemented Microsoft Purview data protection measures including sensitivity labels and DLP policies to safeguard client tenant data and enforce compliance standards.
• Configured Intune MDM compliance and configuration profiles for Windows and mobile devices, enforcing security baselines and organizational policies across client endpoints.
• Built out SharePoint sites and performed file migrations, restructuring client document libraries and consolidating legacy file systems into SharePoint Online.

Helpdesk Engineer | May 2023 – January 2026

• Deployed and configured Cisco Meraki firewalls, switches, and wireless access points across multiple client environments, ensuring secure and reliable network infrastructure.
• Designed and implemented secure VPN solutions to support remote workforce connectivity, enforcing network segmentation and access control policies.
• Performed cabling and infrastructure builds, including patch panel terminations, rack-and-stack of servers and network hardware, and cable management in production server environments.
• Administered Windows Server environments, including installation, configuration, and patch management; leveraged Lansweeper and Endpoint Central for continuous monitoring.
• Deployed and managed end-user devices at scale using Microsoft Intune and Entra ID, establishing centralized identity governance and device compliance across client tenants.
• Provisioned and maintained VoIP systems for client organizations, user setup, and ongoing support.
• Partnered with the Security Team to deploy and validate AV endpoint protection across client endpoints.
• Conducted AD account audits, M365 licensing reviews, and endpoint inventory assessments to support capacity planning and infrastructure lifecycle management.
• Led client onboarding and offboarding workflows, encompassing account provisioning, hardware configuration, and access deprovisioning in alignment with compliance requirements.
• Provided Tier 1-2 on-site and remote support across multiple client environments, independently diagnosing and resolving issues on Windows, macOS, and mobile platforms.
• Managed full incident lifecycle in ConnectWise, from intake through resolution, with clear documentation and escalation to senior engineers when warranted.
• Authored and maintained comprehensive technical documentation, covering network configurations and client environment standards.
• Collaborated with the Sales team to produce accurate hardware, software, and services specifications for client proposals and quotes.

Construction Company | February 2021 – May 2023

Desktop Support Technician

• Provided Level 1 and 2 on-site deskside and remote technical support to 500 users.
• Diagnosed and resolved Windows, Microsoft 365, network, software, and hardware issues.
• Deployed and configured on-site Cisco Meraki network infrastructure at remote client locations, including switches, wireless access points, and supporting equipment.
• Monitored switches and WAP’s in remote locations using Cisco Meraki dashboard.
• Provisioned and maintained Active Directory and Microsoft 365 accounts for new hires, coordinating with HR to ensure accurate and timely account setup during onboarding.
• Managed tickets in ChangeGear: created, documented and tracked IT equipment or incident requests. Closed tickets after resolution has been met or fulfilled.
• Coordinated with corporate IT Team as needed to resolve reported issues.
• Retrieved IT equipment from end user after reaching term and getting them ready for redeployment when necessary.
• Setup network printers using PrinterLogic, upload driver, configure IP addresses, scanning feature, verify connectivity and functionality.
• Patched ports to switches to allow network connectivity.
• Responsible for IT asset management of desktops, laptops, and other equipment. Ensured all equipment was properly asset tagged and recorded.
• Documented resolved technical issues and know-hows for future reference.

PROJECTS

Network Infrastructure Transition – Managed Service Provider (Current Employer), March 2026

• Led full network handoff for a client facility, coordinating directly with the outgoing vendor’s technician to ensure a smooth transition of all infrastructure knowledge and configurations. Completed migration within a 4-hour maintenance window.
• Migrated existing network configurations to a new Meraki Firewall, Switch and Access Points, preserving VLAN segmentation and inter-VLAN routing across the environment.
• Integrated new Meraki equipment into an existing 3 Cisco Catalyst and 1 Ruckus switches environment, validating end-to-end connectivity across all network segments.
• Verified full operational connectivity for all connected systems: VoIP, workstations, access control, and cameras.
• Confirmed stable internet uptime post-cutover with zero unplanned downtime to critical systems.

CERTIFICATIONS

• CCNA
• TestOut Network Pro
• CompTIA Network+, Server+, Linux+(In Progress), CCNP ENCOR (In Progress)
• Microsoft Azure and M365 Fundamentals, M365 Endpoint Administrator, Azure Administrator, Microsoft 365 Copilot and Agent Administrator Fundamentals
• AWS Cloud Practitioner
• Fortinet NSE 1, NSE 2, NSE 3 Certified in Cybersecurity

EDUCATION

Bachelor’s of Arts