SUMMARY
Results-driven IT professional with a Bachelor’s degree in Computer Networking and Cybersecurity. Relevant certifications include CompTIA Security+ and Network+. Seeking a challenging IT role that leverages technical skills and knowledge while providing opportunities for continuous learning and career growth.
EXPERIENCE
Managed Service Provider IT Technician | Sept 2024 – Present
- Tier 1 and Tier 2 support
- Administration with Google Admin Suite, Office 365, and Windows Domain Controller
- Remote management of different user desktops across multiple clients using RMM and NinjaOne
- Onsite support for a variety of clients including independent schools, non-profits, and law firms
- Familiarity with Ruckus and Meter
Financial Services Firm SOC Analyst | Jan 2024 – Jul 2024
- Used SIEM tools including ThreatLocker and CrowdStrike
- Managed application whitelisting
- Monitored unified audits and threats
- Worked with NCR and ATM machines
- Verified endpoint installations
Managed Service Provider IT Technician | Feb 2023 – Dec 2023
- Provided in-person IT support to warehouse and office workers for software, hardware, and network issues, including troubleshooting and installation of applications and drivers
- Imaged and reimaged customer equipment such as laptops and desktops
- Helped keep workstations compliant with security standards
- Coordinated with Help Desk and other support teams for issue resolution
- Documented workflows and reports within the Jira Cloud environment
EDUCATION
Private University Bachelor – Computer Networking and Cybersecurity | Aug 2021 – Aug 2022
- GPA: 3.615
Technical Institute Applied Associate Science – Cyber Security | Aug 2019 – May 2021
- GPA: 3.2
CERTIFICATIONS
- CompTIA Security Plus | December 2022 – December 2028
- CompTIA Network Plus | December 2022 – December 2028
SKILLS
- IT Support and Troubleshooting
- Customer IT Support
- Network Configuration and Maintenance
- Configuring Firewalls, Logic Apps, SOAR
- Elastic SIEM Tools: ThreatLocker and CrowdStrike
- Application Whitelisting
- Jira Cloud Documentation
- Software Installation and Maintenance
