Professional Summary
IT Project Engineer with 15+ years of experience in cloud, networking, and IT operations Skilled in Azure, Intune, SharePoint, M365, and Windows Server migrations. Proven success leading infrastructure projects, reducing downtime, and mentoring high-performing teams.
Key Skills
- Mentoring & Team Leadership Project Execution & Delivery Workflow automation
- Entra / Intune / SharePoint / M365 Administration Security Hardening
- Networking (Firewall / Switch /VPN Configuration) Windows Server 2008-2022 VMware, Hyper-V
Certifications
- CCNA AZ-104 Security+ Network+ VMware Foundations MS-900
Professional Experience
MSP (2019-Present)
Project Engineer 2023 – Present )
Team Lead / Service Desk Engineer 2021 – 2023)
Client Success Engineer (2019 – 2021)
- Overview: Delivered technical projects and escalated support to 40+ clients in a high- velocity MSP. Led infrastructure upgrades, cloud migrations, and cybersecurity hardening initiatives.
- Delivered 100+ successful projects including network builds/upgrades, server upgrades, Office 365/Azure migrations, and VoIP transitions.
- Mentored and developed 5 junior engineers, increasing team efficiency and reducing escalation volume by 40%.
- Spearheaded change control process adoption, minimizing post-implementation issues and improving audit readiness.
Medical Practice (2001-2014)
Desktop Support Technician / Team Lead
- Delivered 24/7 critical support to radiology systems, maintaining 99.9% uptime for key users.
- Built and managed support documentation for 15+ applications and systems.
- Mentored junior techs and coordinated team scheduling and escalations.
