MSP Project Engineer Who Cuts Escalations by 40% With Smarter Processes

About

Professional Summary

IT Project Engineer with 15+ years of experience in cloud, networking, and IT operations Skilled in Azure, Intune, SharePoint, M365, and Windows Server migrations. Proven success leading infrastructure projects, reducing downtime, and mentoring high-performing teams.

Key Skills

  • Mentoring & Team Leadership Project Execution & Delivery  Workflow automation
  • Entra / Intune / SharePoint / M365 Administration Security Hardening
  • Networking (Firewall / Switch /VPN Configuration) Windows Server 2008-2022 VMware, Hyper-V

Certifications

  • CCNA AZ-104  Security+  Network+  VMware Foundations  MS-900

Professional Experience

MSP (2019-Present)
Project Engineer 2023 – Present )
Team Lead / Service Desk Engineer 2021 – 2023)
Client Success Engineer (2019 – 2021)

  • Overview: Delivered technical projects and escalated support to 40+ clients in a high- velocity MSP. Led infrastructure upgrades, cloud migrations, and cybersecurity hardening initiatives.
  • Delivered 100+ successful projects including network builds/upgrades, server upgrades, Office 365/Azure migrations, and VoIP transitions.
  • Mentored and developed 5 junior engineers, increasing team efficiency and reducing escalation volume by 40%.
  • Spearheaded change control process adoption, minimizing post-implementation issues and improving audit readiness.

Medical Practice (2001-2014)
Desktop Support Technician / Team Lead

  • Delivered 24/7 critical support to radiology systems, maintaining 99.9% uptime for key users.
  • Built and managed support documentation for 15+ applications and systems.
  • Mentored junior techs and coordinated team scheduling and escalations.

Location

Chicago

Salary

$85,000

About the Company 

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America’s top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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