PROFILE
Results-driven Project Manager with 6+ years of experience leading technology projects across cybersecurity, cloud infrastructure, and managed IT services. Skilled in delivering cross-functional programs for fast-paced environments using Agile, Hybrid, and Waterfall methodologies. Proven ability to align technical teams with business goals, streamline operations, and enhance customer satisfaction. Strong leadership across the full project lifecycle, with expertise in stakeholder engagement, vendor coordination, and risk mitigation.
CERTIFICATIONS
- Project Management Professional (PMP)
- Certified ScrumMaster (CSM)
- ITIL Foundations
SKILLS
- Project Delivery: Agile, Scrum, Waterfall, SDLC, Scope Management, Strategic Planning
- Tools: Jira, Confluence, Trello, MS Project, Asana, Slack, Teams, SharePoint
- Tech Areas: Cybersecurity, Endpoint Management, Cloud (Azure, M365), Network Upgrades, IT Infrastructure
- Certifications: PMP, CSM
- Soft Skills: Cross-functional Leadership, Client Communication, Problem Solving, Prioritization, Documentation
PROFESSIONAL EXPERIENCE
MSP (2021-Present)
Project Manager
- Delivered IT transformation projects, including M365 deployments, network redesigns, and endpoint security rollouts for 20+ clients.
- Increased client operational uptime by 25% through structured project governance and technical coordination.
- Created stakeholder communication plans, status reporting frameworks, and risk logs to support executive visibility and escalation.
- Facilitated Agile ceremonies and retrospectives, enhancing project quality and feedback integration.
Another MSP (2019-2021)
Project Manager
- Directed end-to-end delivery of 15+ cybersecurity and cloud infrastructure projects across healthcare, finance, and legal sectors.
- Oversaw Azure migration for mid-sized clients, reducing legacy system dependencies and infrastructure spend by 28%.
- Led implementation of security compliance protocols (HIPAA, ISO 27001) and vulnerability remediation plans, improving audit readiness by 40%.
- Managed cross-functional teams of engineers, analysts, and third-party vendors across multiple time zones.
- Implemented Jira-based workflows and sprint planning, improving team delivery velocity by 35%.
EDUCATION
- Bachelor of Arts in Communications
PROJECT HIGHLIGHTS
- Azure Migration & Cloud Optimization
- Migrated 80+ workloads to Azure across three client environments, improving performance and reducing hosting costs.
- Security Compliance & Remediation
- Deployed endpoint protection and compliance monitoring tools across distributed environments, decreasing security incidents by 45%.
- IT Infrastructure Uplift
- Directed the rollout of upgraded Wi-Fi infrastructure and remote access tools, enabling hybrid work for 600+ users post-pandemic.
