PROFILE
Engineer with nearly 10 years of experience. In my career I have grown from a Staging Technician copying and pasting configurations to appliances, to a Project Engineer designing and deploying entire networks with complete autonomy. I am seeking a new opportunity to continue my growth and improve my skills as an Engineer.
CERTIFICATIONS
- Palo Alto Networks Certified Network Security Administrator (PCNSA)
- Juniper Junos Network Associate (JNCIA)
- Fortinet NSE 1, 2, 3
- Sophos 19.5 Engineer
- Datto Certified Deployment Specialist
- ConnectWise Automate Certified Expert
EXPERIENCE
MSP (2022-Present)
Project Engineer
- Design, Implement and Maintain Networks and Systems or our clients
- Perform Risk Assessments, using the information to develop “IT Road Maps”
- Onboard and Remediation: Preform a Network Discovery, Deploy our tool set and Implement Security Best Practices for new clients in a 2 week window
- Service Desk Overflow providing Tier 3 Support and serving as an internal subject matter expert for firewalls and networking
- Research and Development projects for new toolsets
- Documentation, Development of Standard Operating Procedures, and Training
Same MSP above (2021-2022
NOC/SOC Engineer
- Same responsibilities as NOC/SOC role at Layer 3 Communications. Omitted here for size considerations.
MSP (2019-2021)
NOC/SOC Engineer
- Tier 1 – Tier 3 Support for NGFW’s, routers, switches, wireless systems, and endpoints
- Security Monitoring and Reporting
- Host Monitoring 24 x 7 x 365
- Staying up to date with the constantly changing operating procedures as well as participating in Vendor Training to better provide support for our customers.
- Training new members of the Team
- Maintaining a high level of professionalism and confidence while working customer facing
- Creating Quarterly Reports to summarize NOC Services Provided and Overall
- Network Performance
Another MSP (2017-2019)
NOC Engineer
- Monitoring Customer networks to proactively detect/repair issues
- Working and closing automatically generated trouble tickets
- Tier 1 – Tier 2 Support
- Staying up to date with the constantly changing operating procedures
- Maintaining a high level of professionalism and confidence while working customer facing
Same MSP above (2018-2019)
Staging Team Lead
- Team Leadership and development including hiring, training, and day to day management
- Configuring and Staging Customer equipment in preparation for deployment
- Working with Engineering department to develop staging processes and verification steps
- Documentation and testing of configured equipment to ensure the devices function correctly
- Task delegation to complete tickets
- Communication of all errors, missing equipment, or any other hold-ups that prevent the shipment of equipment
Same MSP above (2017-2018)
Staging Technician
- Forsyth County School Systems Technical Intern (FORTECH)
- Forsyth County Public School System Cumming, GA Aug 2013 – May 2014
SKILLS
- Network Engineer, System Administrator, and Firewall Administrator
- Staging, Deployment, and Maintenance of Physical equipment: Firewalls, Routers, Switches, Wireless Access Points, Host Servers, Virtual Machines, Phones, Workstations, Printers, Conference Room Systems, Ethernet Cabling
- Experience with various vendors: Cisco, Juniper, HPE, Palo Alto, Fortinet, Brocade, Aruba, Sophos, VMWare, Sonicwall, Dell
- Operating System Support – Windows Workstation and Server, Mac OS, Linux
- Network Systems – VMWare ESXi, Active Directory Administration, Application management, file system management
- Cloud – Azure Virtualization, Office 365 Administration, Microsoft Entra ID, Egnyte Cloud Storage
EDUCATION
Technical College
