MSP Project Manager & Certified Scrum Master

Professional Summary

Tech Project Manager with 5+ years of experience managing projects up to $1M in budgets, specializing in EdTech, IoT, cybersecurity, cloud storage, and enterprise applications. Proven leader of cross functional teams, holding a master’s degree and multiple project management certifications. Proficient in Agile methodologies, including
Scrum and Kanban, with a strong focus on delivering projects on time and within budget.

Areas of Expertise

Asana, Trello, Miro, Jira, Confluence, HubSpot, Notion, Serves Now, NetSuite, STS, Microsoft office, Microsoft Projects, Zoon, Webex, Microsoft Teams, Google Docs, SharePoint, Agile, Scrum, Kanban, Waterfall, SDLC

Professional Experience

MSP (2022-Present)
National Project Coordinator

Oversaw the simultaneous coordination of over 60+ small projects during peak workload periods within the organization.
Successfully closed over 200+ small projects, consistently meeting deadlines and ensuring client satisfaction across diverse areas including Cybersecurity, Network, Cloud Storage, and Collaboration technology.
Worked closely with clients to resolve critical security issues within tight deadlines, especially during fiscal yearend, to ensure they could secure insurance coverage and mitigate the risk of potential lawsuits.
Completed 17% of projects using fewer hours than estimated, while adhering to budget constraints by monitoring expenses and implementing costsaving measures that reduced overall project costs.
Reporting directly to the Operation Business Unit Manager, reflecting my capacity to lead projects autonomously and make strategic decisions.

IT Company (2020-2022)
Manager

General Manager

Executed business growth strategies, achieving a 25% revenue increase over two years.
Developed and implemented the company’s vision and longterm strategies to meet business goals.
Sourced partnerships with organizations for engineering talent in underrepresented tech stacks, enhancing technical capabilities.
Contributed to the development of company culture and HR processes, fostering an inclusive, high performance workplace.

Tech Project Manager (2019-2022)

Managed internal resources and thirdparty vendors to ensure flawless execution of projects, achieving a 95% ontime delivery rate.
Led 10+ Agile projects with endtoend SDLC coverage, for Europe and Canada based customers.
Created and maintained comprehensive project documentation, facilitating clear communication and knowledge sharing among team members, which improved onboarding efficiency by 20%.
Managed relationships with stakeholders, ensuring consistent engagement and satisfaction.
Implemented Agile methodologies within the organization as a Scrum Master.
Performed manual testing of project deliverables, collaborating with development teams to identify issues and implement testing protocols, resulting in a 98% quality assurance rate.

Project Manager (2018-2019)

Odry_VR (HumanIT division) the reserch and development project aimed to create the tool for remote diagnoses and treatment of children with ASD.
Led a crossfunctional team of engineers and collaborated with neuroscientists throughout the data collection process, ensuring the integration of technical expertise and scientific insights to drive informed project development.
Established a comprehensive database of over 100 child respondents for survey information collection, facilitating robust data analysis.
Sourced and recruited specialists for the project, enhancing the team’s expertise and resources critical for success.
Developed and maintained detailed project documentation, ensuring clear communication of objectives, processes, and outcomes among stakeholders.

Human Resource Manager (2017-2019)

Led recruitment efforts to build a highperforming team, successfully onboarding 20+ employees in the first year and fostering a collaborative work environment.
Organized two successful networking events for women in IT, fostering community engagement and professional development, with over 100 attendees at each event.
Planned and executed a technical event for recent graduates, providing a platform for young professionals to connect with industry leaders, resulting in positive feedback and increased job placement opportunities for participants.

Education

Certifications

Volunteering