Information Technology Project Manager
Results-driven and versatile IT project manager with 5+ years of experience in successfully leading diverse technology initiatives across multiple industries. Technical background further enhances exceptional problem-solving skills and a collaborative approach to drive project success and achieve organizational objectives.
Work History
MSP (2019-Present)
Information Technology Project Manager
- Collaborated with leadership to establish standards and build project dashboards, enabling the team to track project success metrics and KPIs.
- Managed and delivered IT projects, particularly Microsoft 365 migrations/deployments (SharePoint, Azure AD, Exchange) and network infrastructure assessment and deployments (focusing on Fortinet and Cisco products).
- Managed cross-functional teams of technical professionals.
- Worked directly with technical/engineering teams and client stakeholders, focusing on training, change management, and user adoption/UX.
- Set clear expectations with all teams to understand, plan, and achieve an accordant project vision.
- Holds a solid foundation in IT methodologies, including Agile, Waterfall, and ITIL philosophies, applying the most suitable approach based on project requirements and team dynamics.
- Fostered a culture of continuous improvement by implementing best practices, optimizing processes, and leveraging emerging technologies to enhance project efficiency and effectiveness.
- Provided technical consulting to clients to initialize projects and build a vision.
- Administrated ConnectWise and set up integrations and work flows for Projects and team usage (not limited to the Projects module).
Same MSP Above (2018-2021)
Compliance Specialist
- Conducted comprehensive risk assessments and audits to identify vulnerabilities and gaps in security practices, recommending and implementing appropriate corrective actions.
- Managed compliance projects, collaborating with cross-functional teams, including IT engineering and client staff, to align HIPAA compliance efforts and ensure consistent adherence to regulatory requirements.
- Collaborated with external vendors and business associates to ensure adherence to HIPAA requirements, reviewing and assessing their security practices and agreements.
- Developed and implemented policies, procedures, and protocols to ensure compliance with HIPAA regulations, particularly regarding safeguarding protected health information (PHI).
- Provided HIPAA compliance training and managed training requirements and reminders internally.
Same MSP Above (2017-2019)
Help Desk Team Lead
- Supervised and managed a team of help desk technicians, providing guidance, support, and coaching to ensure efficient and effective customer service delivery.
- Monitored and prioritized incoming support requests, assigning tasks and tickets to team members based on their expertise and workload capacity.
- Acted as the primary point of contact for escalated issues, addressing complex customer inquiries and providing timely resolutions while maintaining customer satisfaction
Technical Skills
- MS Project, MS 365, ConnectWise Automate, ConnectWise Manage, PMI and ITIL Standards
Certifications
- Network+, Microsoft Certified Professional (Desktop Support)
