SUMMARY
Senior Systems Engineer specializing in Microsoft Azure infrastructure, enterprise security systems, and managed services environments. Extensive experience designing, deploying, and maintaining cloud and hybrid infrastructure across MSP environments supporting hundreds of clients. Recognized as a senior technical escalation point and mentor to engineering teams. Strong hands-on engineer focused on architecture, reliability, and execution rather than management.
EDUCATION
Bachelor of Arts – English
CERTIFICATIONS
- Microsoft 365 Certified: Teams Administrator Associate – 2023
- Microsoft Certified: Azure Network Engineer Associate – 2023
KEY SKILLS
CLOUD & INFRASTRUCTURE
- Microsoft 365 / Azure / Intune
- Azure Virtual Desktop (AVD)
- Cloud PC deployment
- Office365 administration
- MFA implementation
SECURITY & NETWORKING
- Palo Alto firewalls
- Meraki switching & firewalls
- Ubiquiti wireless infrastructure
- SIEM (Sumo Logic)
- Tenable vulnerability management
- Netskope, Prisma, Lacework
- Network troubleshooting
SYSTEMS ENGINEERING
- MSP client infrastructure support
- Technical documentation
- Helpdesk leadership
- Server migrations
- IT migrations & onboarding
- Virtual CTO consulting
- Exchange systems
- Server buildouts and upgrades
PROFESSIONAL EXPERIENCE
Managed Service Provider (Promotion, Same MSP as below) | Senior Systems Engineer | 2024 – Present
- Managed and optimized DNS configurations, including DMARC, DKIM, MX, and TXT records, improving email security and reducing delivery failures by 30%.
- Enhanced network security and stability by troubleshooting and implementing best practices for domain and email authentication.
- Collaborated with engineering teams to escalate and resolve complex technical issues, ensuring fast turnaround times and minimal client disruptions.
- Automated troubleshooting workflows using AI tools like ChatGPT, reducing coding issue resolution time by 40% and improving response efficiency.
- Developed and implemented HTML solutions to address client requests, ensuring seamless integration with existing platforms and minimizing manual rework.
- Provided real-time technical support via Intercom, chat, email, and phone, resolving 90%+ of tickets on first contact and maintaining a 92%+ customer satisfaction rating.
Managed Service Provider | Systems Engineer | 2021 – 2023
- Delivered Microsoft 365 and Azure infrastructure deployments across MSP client environments, supporting organizations in financial and enterprise sectors.
- Contributed to large-scale MSP transition initiatives, including authentication migrations, Azure server migrations, and infrastructure standardization efforts across multi-client environments.
- Implemented OpenVPN solutions, email security systems, and identity infrastructure improvements that strengthened client security posture and reduced recurring support incidents.
- Supported Azure Virtual Desktop deployments enabling remote workforce environments for multiple client organizations.
Managed Service Provider | Director, Industry Strategy | 2017 – 2021
- Supported MSP environment serving ~400 client organizations across multiple industries.
- Installed, configured, and upgraded servers, firewalls, switches, and workstation environments.
- Administered Microsoft 365, Azure, and Intune environments across client infrastructure.
- Implemented Sophos firewall and endpoint protection systems to strengthen client security posture.
- Served as escalation point for complex infrastructure incidents and repeat technical issues.
- Managed NYC office technical operations and trained new engineers.
- Delivered full office infrastructure upgrades including server replacements, firewall deployments, and workstation rollouts.
