TECHNICAL PROFICIENCIES
Microsoft Cloud Azure * Microsoft 365 * Azure Virtual Desktop * Azure Files * Entra ID * Intune * Autopilot * Windows 365 * Exchange Online * Azure Backup & Site Recovery * CSP/NCE Licensing * GDAP
Security & Networking – Cisco * Meraki * Palo Alto Networks * Fortinet * SD-WAN * CrowdStrike * SentinelOne * Todyl * Proofpoint * Arctic Wolf
MSP & Sales Platforms – ConnectWise Manage * ConnectWise CPQ * Autotask PSA – D&H Cloud Marketplace * Cisco Commerce Workspace (CCW) – Visio * Lucidchart * BOM development
Collaboration & Infrastructure – Cisco Webex & Room Systems * Cisco UC * Microsoft Teams * hosted voice/UC * virtualization * server & storage * Datto * Acronis
PROFESSIONAL EXPERIENCE
Managed Service Provider | Sales Engineer/ Solutions Architect | May 2024 – August 2026
- Led technical discovery, solution design, BOM development, SOW creation and professional-services estimation across approximately 100 opportunities annually, supporting an estimated $10M sales pipeline.
- Architected Azure and Microsoft 365 environments, AVD with FSLogix and pooled/dedicated desktops, Azure Files, VNets, Entra ID, Intune, backup and disaster recovery, including a 255-seat AVD deployment.
- Ran Azure and M365 optimization assessments via Azure Advisor, Azure Portal and D&H cloud tooling, identifying approximately $1.5M in potential annual licensing and infrastructure savings across 50 customer environments.
- Managed Microsoft CSP transitions and operations, including Direct-to-CSP and CSP-to-CSP transfers, GDAP relationships, tenant onboarding and subscription provisioning across approximately 50 tenants and 7,000 seats.
- Designed and positioned managed cybersecurity, Cisco/Meraki networking, SD-WAN and collaboration solutions; presented solutions to technical and C-level audiences at 55+ accounts.
- Owned quoting and configuration in ConnectWise CPQ and the operational lifecycle of sold solutions: sales orders, POs, vendor coordination, project creation and professional-services invoicing.
Managed Service Provider | Senior Solutions Architect | Sep 2013 – Jan 2024
- Served as technical sales lead supporting 15 Account Executives across the full pre-sales cycle, including discovery, POV/POC, roadmap development and account strategy.
- Authored hundreds of proposals, SOWs and RFP/RFI responses for managed services, help desk, cybersecurity and infrastructure engagements, supporting competitive wins and long-term client relationships.
- Presented end-to-end technology solutions to technical and C-level stakeholders across 500+ customer accounts.
- Developed cloud migration strategies spanning Azure IaaS, AVD/WVD, Windows 365, Entra ID and Exchange Online, including cloud-to-cloud migrations representing 5,000+ seats.
- Conducted QBRs for managed-services clients, identifying optimization, technology refresh and account-expansion opportunities while supporting long-term client retention.
Managed Service Provider | Sales Engineer | Nov 2007 – Aug 2013
- Designed network, security, disaster recovery, backup, storage, virtualization and telecommunications solutions for a diverse portfolio of mid-market clients, partnering with Account Executives from technical discovery through solution development and close.
- Built relationships with technical and C-level decision-makers through solution presentations, technical training and targeted RFP/RFI responses, supporting new business development and expansion of existing client accounts.
- Worked with technology vendors and distribution partners to develop solution configurations, validate technical requirements, prepare BOMs and support pricing for customer proposals.
EARLIER EXPERIENCE
Networking Technology Company | Channel Systems Engineer
Telecommunications Company | Sales Engineer
EDUCATION
Master of Business Administration (MBA)
Master of Science, Computer Science
CERTIFICATIONS
- Microsoft Presales Specialist
- Proofpoint Accredited Channel Sales Professional / Engineer (PACSP / PACSE)
- Dell Systems Engineer Credentials
- Barracuda Certifications
- Cisco Black Belt Academy – Wireless Pre-Sales
- Cisco Black Belt Academy – Secure Firewall Pre-Sales
- Microsoft Azure Fundamentals (AZ-900) – in progress
