Profile:
- Consistently exceeds outlined objectives – surpassing goals every year in positions across all previous roles
- Manages and curates pipeline development and the prioritization of key opportunities
- Directly impacts company revenue through a consultative approach to sales excellence
- Quickly solves problems to balance open lines of communication and smoothly navigate through evolving company and market changes with unwavering dedication
Signature Strengths:
- Lead Development Relationship Nurturing
- Cold Outreach Data-Driven Sales Performance
- Excellent Closing Ratio Training & Development
- Consummate business partner and sales consultant who works determinedly to translate business needs and goals across teams to help drive transformative results. A change agent, coach, and strategic partner to executive management.
Experience
MSP (2024-Present)
Senior Sales Executive
Results-driven IT Hardware and Infrastructure Specialist set to deliver high-impact solutions for mid-sized and enterprise clients. Identify complex sales opportunities, particularly in data center hardware, networking equipment, storage solutions, and IT infrastructure services. Adept in building strong client relationships, understanding unique customer requirements, and aligning solutions that drive performance, efficiency, and ROI.
- Consultative/Solution Based Selling: Conducted in-depth needs assessments to recommend and deliver customized infrastructure solutions, including servers, storage arrays, virtualization, and networking components, which improved client productivity and data management.
- Client Relationship Management: Cultivated strong client relationships by providing ongoing support and guidance on IT solutions, resulting in account retention and multiple upsell opportunities.
- Cross-Functional Collaboration: Collaborated with technical teams to address complex client requirements, ensuring proposed solutions were fully aligned with customer goals, operational workflows, and IT strategies.
- Strategic Account Management: Generated high-impact sales presentations and proposals tailored to individual client needs, effectively demonstrating the ROI and competitive advantages of offered solutions.
Another MSP (2019-2024)
Senior Client Development Executive
Effectively communicate how Micro Strategies’ capabilities deliver a competitive advantage to businesses across industries including FinTech, Utilities, Insurance, and Healthcare. Build and foster a network of relationships through personal outreach to create opportunities that drive revenue.
- Lead Generation: Identify and connect with prospects for introductory sessions to provide appropriate and customized value propositions to win new logos or new business from existing customers.
- Opportunity Nurturing: Set standard of business development outreach process of cultivating and strengthening leads through high-touch, multi-channel, personalized communications to strategically meet their needs and create opportunities.
- Pipeline Development: Work closely with the Solutions Sales team to develop leads into forecasted revenue and drive business for each practice unit. Average 10 MQL conversions per quarter.
TALENT Acquisition specialist:
Manage the entire recruiting cycle; job description preparation, candidate sourcing, candidate screening, recommendations, arranging interviews, advisement to hiring managers, job offers, onboarding, reporting, and planning. Develop strategies to boost the company’s sales and overall growth by conducting research and analysis to identify clients’ needs, participating in creating plans, projections, progress reports and presentations for new and existing clients.
- Talent Generation: Consistently generate pools of potential, suitable workforce and establish the precise
- individual(s) to satisfy clients’ needs.
- Business Development: Created ideas, initiatives, and activities to improve and grow business via new clients/opportunities.
Energy Company (2014-2019)
Inside Sales & Sales Consultant
Identified customer needs, developed solutions and provided a smooth sales process. Aligned sales and marketing objectives with client business strategy. Directly managed sales and marketing operations for existing client base and new business list – proactively assessing prospective opportunities to expand revenue base through technology. Recommended policies and procedures to enhance operations that were eventually administered.
- Key Relationship Development: Identified synergies between client needs and additional product and services to ultimately grow revenue base by 60%.
- Lead Qualification: Qualified leads through business directories, referrals, and inquiries. Set objectives and ultimately met and exceeded all quarterly and yearly sales goals.
- Innovative Technology Platform Creation: Built and implemented visual tool to bring renderings tolife.
Operations Coordinator
Set a high standard as the sole operations leader who earned amazing loyalty among the team through high energy and a strategic eye for business. Provided strategic planning for improvements and resolved problems in a timely fashion to ensure the customer had a positive experience.
- Regional & Local Client Management: Owned the process and strategy development for relationship expansion and maintenance of a sales team of 25.
- Analysis of Existing Contracts: Secured incremental opportunities by creating strategies for sales to negotiate new client contracts and increase new business acquisition.
Hotel (2004-2014)
Front Desk Manager
Experienced and customer-focused Front Desk Manager with 10 years of experience in the boutique hotel industry. Known for creating memorable guest experiences through exceptional service, attention to detail, and efficient operations management. Skilled in team leadership, conflict resolution, and implementing processes that enhance guest satisfaction and hotel reputation. Adept at handling reservations, managing front office staff, and ensuring smooth check-in and check- out procedures while upholding brand standards.
- Guest Experience Management: Managed daily front office operations, including overseeing check-in and check-out processes, handling guest inquiries, and coordinating with housekeeping and maintenance to meet guest needs. Monitored room availability and worked closely with the reservations department to optimize occupancy and maximize revenue.
- Concierge Services and Local Area Knowledge: Acted as a concierge, providing guests with personalized recommendations for dining, entertainment, and local attractions, enhancing their overall experience throughout overall Manhattan, Chelsea, and the Meatpacking District.
- Leadership, Conflict Resolution, and Problem-Solving: Led a team of 20 front desk associates, providing training and guidance to ensure consistent delivery of outstanding guest service and adherence to hotel policies. Handled guest complaints and resolved issues promptly and effectively, achieving optimal guest satisfaction.
Education
- Bachelor of Science, Business Administration
Technical Skills
- MS Suite, Salesforce, Hubspot, CATS, Sales Accreditations in IBM, Nutanix, Splunk, Red Hat, Sandler Sales Training
