PROFESSIONAL OBJECTIVE
- Results driven leader with an MBA in Management seeking a senior role in Sales Management or Operations
- Proven track record of building high-performing teams, streamlining processes, and driving multi-million dollar revenue growth. Dedicated to aligning operations with strategic goals to deliver measurable impact, operational excellence, and sustained business success.
EDUCATION
- MBA in Management University
- BS in International Business
- DELF French Certification
SALES AND OPERATIONS LEADERSHIP
- Core Competencies: Revenue Growth, Enterprise Sales Strategy, Operational Efficiency, Team Leadership, Process Optimization, Client Retention
- Accomplished sales and operations executive with 15+ years of experience leading strategic initiatives, exceeding revenue goals, and transforming sales and operational processes. Expert in modernizing sales strategies, mentoring teams to success, and scaling operations to meet and exceed organizational targets. Recognized for exceptional leadership, data-driven decision-making, and a proven ability to deliver consistent results in competitive markets.
PROFESSIONAL EXPERIENCE
MSP (2019Present)
Sales Team Lead Senior Account Manager
- Delivered over $30 million in revenue, consistently achieving top 5% performance companywide.
- Led and mentored a 10person sales team, implementing coaching programs that increased quota attainment by 25%.
- Championed operational improvements, improving team efficiency by 20% and reducing client response times.
- Optimized CRM tools, enhancing pipeline visibility, forecasting accuracy, and operational workflows.
- Developed clientfocused strategies, driving a 30% increase in customer retention and securing highvalue contracts.
- Spearheaded collaboration across departments to ensure consistent delivery of client solutions and superior customer experience.
- Earned consecutive Sales Club Awards (2022, 2023) for surpassing annual performance targets and record breaking quarterly achievements.
Hospitality Industry (2018-2019)
General Manager
- Oversaw sales and operations for a hospitality business encompassing 5 restaurants and 2 hotels in a popular tourist destination.
- Recruited, trained, and developed management teams, enhancing overall organizational effectiveness.
- Monitored financial statements and performance data, identifying areas for cost reduction and program improvements.
- Implemented staff incentives and educational opportunities to drive performance and engagement.
- Managed daily operations for a team of 120 employees, ensuring seamless coordination and exceptional guest satisfaction.
SOLARWINDS (2015-2018)
Strategic Account Manager
- Exceeded quotas with 180% year to date attainment and 120% quarterly growth on average.
- Achieved recognition as #1 Sales Rep in Q1 2018; recipient of Sales Club Awards in 2015 and 2017.
- Successfully landed and grew enterprise and Fortune 500 accounts, including GE, HP, Honeywell, KraftHeinz, Warner Bros., and more.
- Maintained and expanded install base accounts such as Comcast, Baxter International, State Street Corporation, and First Republic Bank.
- Led enterprise account strategies, increasing product adoption and delivering significant revenue growth.
- Proactively identified and capitalized on new opportunities, strengthening client relationships and driving market expansion.
CDW, INC. (2009-2014)
Cisco Partner Specialist
- Managed a $100 million annual portfolio, achieving 150% average quota attainment through strategic leadership.
- Collaborated with teams to drive business development, leading to increased client satisfaction and operational efficiency.
- Earned 19 CHEERS! Awards for delivering exceptional teamwork and performance.
Same Company above
Account Manager
- Surpassed sales and revenue targets across the CDW solutions portfolio, driving strong product GP and service performance.
- Developed and implemented client technology roadmaps in Unified Communications, Security, Mobility, and Virtualization.
- Strengthened vendor relationships and maximized joint sales opportunities, increasing pipeline growth and market presence.
- Represented CDW at regional industry events, enhancing visibility and generating new business opportunities.
KEY ACCOMPLISHMENTS
- $30M+ Revenue Delivery: Consistently ranked as a top performer at MNJ Technologies by driving substantial annual revenue growth.
- Leadership Excellence: Successfully led and developed high-performing teams, achieving measurable improvements in efficiency and sales results.
- Operational Transformation: Streamlined processes and implemented tools to optimize forecasting, reporting, and client retention across organizations.
- Enterprise Success: Successfully acquired and expanded enterprise accounts, including major Fortune 500 companies at SolarWinds.
- Award Recognition: Multiple Sales Club Awards and industry accolades for exceptional performance and leadership in competitive markets.
