PROFESSIONAL SUMMARY
Reliable, service-focused professional with experience in technology sales, account management, customer service, hospitality, retail, and warehouse operations. Skilled in communication, relationship-building, organization, prospecting, and supporting customer needs in fast-paced environments.
CORE SKILLS
Account Management | Client Relationship Management | Sales Development | Customer Presentations | Proposal Development | Solution Selling | CRM Management | Prospecting | Account Research | Customer Service | Team Collaboration | Communication
EDUCATION
Regional University – B.S., Biology; Chemistry Minor
PROFESSIONAL EXPERIENCE
Managed IT Services Provider | Account Executive | June 2025 – June 2026
- Owned full-cycle territory development and account management for technology, cloud, managed services, cybersecurity, Microsoft 365, infrastructure, and business continuity solutions.
- Built and managed client relationships by conducting discovery conversations, identifying business needs, and positioning tailored technology solutions.
- Prepared and delivered client presentations, proposals, and solution recommendations to support new business development and account growth.
- Generated new opportunities through outbound prospecting, cold calling, account research, field sales, targeted outreach, and executive-level discovery meetings.
- Maintained 30+ daily outreach activities, managed CRM forecasting and pipeline visibility, and supported a $450K net-new business quota plus $12K annual recurring revenue quota.
Hospitality Company | Front Desk Associate | Aug 2023 – May 2024
- Registered guests, managed reservations, processed payments, balanced accounts, and completed end-of-day PMS procedures.
- Provided attentive service throughout guest stays while resolving questions and supporting front office operations.
Regional University | Stadium Suite Attendant | Aug 2021 – Dec 2021
- Welcomed suite guests, verified credentials, maintained food and beverage presentation, and responded to customer requests during events.
Luxury Retail Company | Retail Associate | Summer 2021
- Assisted customers, answered product questions, processed purchases and returns, maintained displays, and supported stock organization.
Healthcare Company | Warehouse Associate | Summer 2020
- Received, processed, picked, filed, organized, and managed incoming stock and materials.
Regional University | Landscape Technician | Sept 2019 – Mar 2020
- Maintained landscaped areas through mowing, edging, planting, watering, weeding, cleanup, and assigned facility duties.
University Dining Services | Stadium Suite Attendant | Aug 2019 – Dec 2019
- Supported suite operations by greeting guests, verifying credentials, maintaining food and beverage areas, and responding to customer needs.
