Objective
Adaptable IT Generalist with over 20 years of experience with various facets of technology, training, support, auditing, and customer service. Ability to work independently or collaborate with a team using effective written and verbal communications. Enjoys building out, testing, and troubleshooting systems and automations using critical thinking and problem-solving skills. Able to manage time and prioritize tasks in high pressure environments.
Experience
MSP (2021-2015)
Systems MSP Tier 3 / System Admin
- Managed ConnectWise Suite (Manage, Automate, ScreenConnect)
- Migrated from Automate to NinjaRMM in last year to reduce IT consts
- Managed the selection and standardization of Hardware offerings.
- Researched, tested and approved all equipment used and sold in client deployments and projects – balancing cost, performance and reliability
- Managed and maintained all client data backups utilizing Nable
- Implemented Zabbix for detailed network monitoring – primarily for pfsense
- Implemented PXE based workstation and server deployment
- Perform client Server deployment and setup. Also performed server upgrades and migrations
- Employee and customer onboarding and offboarding
- Setup and manage AWS and Azure cloud server deployments for applications and AD
- Final internal escalation point for technicians
- Familiarity with all aspects of Dental IT (PMS, Imaging software and imaging hardware)
- Created PowerShell scripts and automations for deployments, monitoring, and frequently recurring tasks
- Implemented Hypervisor solutions for special setups including Hyper-V, Proxmox and VMWare
- Trained tech staff on Networking setup, troubleshooting, and deployment
- Created and maintained documentation and training materials for technicians
- Afterhours and OnCall support point for priority clients
- Manage Microsoft 365, Goto VOIP, Pax8
- Work with management and sales to plan out changes and improvements to product stack and service offerings
- Work as a contract sysadmin for large clients that need immediate internal IT support
- (Contract assigned through Dentek) System Administrator 2025
- Client of Dentek with HQ and 52 dental offices across the U.S. – Lost their
- Internal IT department and needed immediate support with Dental PMS knowledge of Open Dental and Dexis and also MySQL – they didn’t have time to hire internal IT team – So I was loaned out on a temporary basis to get everything working and under control
- Deployed and setup ConnectWise Screen Connect and Zabbix for client
- Jira system for their internal IT support tickets
- Server deployments – setup idrac IPMI and misc. server management tools
- Worked to clear out 6-month backlog of support tickets
- Replaced outdated hardware (servers, pcs, routers, switches and other equipment)
- Audited licenses, 365 accounts, server logins, VPN users
- Onboarded and offboarded internal employees and doctors
- Collected all on-site needs and setup queue for sending out contract techs to all 50 locations to fix issues (A/V issues, Xray equipment, scanners, printers, fax lines)
IT Company (2011-2020)
Company IT Director
- Worked as Internal IT for Small Importation Company with office in Hong Kong
- Assessed internal system needs, improved design processes and aligned systems with business needs.
- Supervised multiple teams – Application, Database, and HelpDesk
- Managed budget for IT inventory and purchasing
- Migrated company accounting and inventory systems from Netsuite to Apprise
- Maintained on-prem Servers and networking.
- Assisted Inventory and accounting departments with forecasting and budgeting
- Managed AT&T business account for all employee devices
- Aided company owner with acquisition, management, and growth of multiple businesses
Skills
- Office 365, Intune, EntraID, Azure, AWS, Unifi, Zabbix, Jive, Meraki, Sophos, pfSense, Windows Server, Windows Workstation, Linux, MySQL, PowerShell, StorageCraft SPX, Veeam, Cove backup, Hyper-V, Proxmox, VMWare ESXi, iSCSI/disk arrays, Cisco Enterprise/Aruba switches and APs, ConnectWise
- Suite (Manage, Automate, ScreenConnect) NinjaRMM
