Having been with the same MSP since 2011, progressing from a Level 2 Technician to Vice President of Operations, he currently oversees service delivery for more than 200 SMB clients while managing a team of techs as large as 30. Directly manages the L3 engineers and guides the Team Leads responsible for the service desk. He has built operational processes, standardized SOPs, and maintain high operational standards aligned with HIPAA, CIS, NIST, and CMMC compliance
RyanLuering_BowmanWilliams
