EXPERIENCE
Managed Service Provider | ENGINEER III – INFRASTRUCTURE ENGINEERING | FEBRUARY 2024-PRESENT
- Supporting dozens of clients of all sizes with many types of infrastructure. Primarily focused on Microsoft Windows environments.
- Managing Active Directory Domain Services and related components including group policy, DNS, DHCP.
- Managing complex Microsoft 365 environments, including InTune, Autopilot, Entra ID, and Exchange Online.
- Maintaining private cloud environment consisting of a large vCenter cluster with replication to secondary datacenter.
- Supporting Greece-based backup team by volunteering to support BDR issues during US working hours.
- Utilized advanced reporting technologies to identify areas of improvement for BDR services.
- Took charge in a complete audit and revitalization of backup solutions present at an 18-location client.
- Took charge on pushing forward modernization projects for clients to phase out EOL systems and hardware.
- Performed a complete refresh and modernization of an on-premises Exchange environment including preparation for a move to Office 365.
- Took charge of a lagging project to migrate multiple clients off of Axcient 360Recover and into Veeam Backup and Recovery.
Managed Service Provider | SENIOR INFRASTRUCTURE ENGINEER | JUNE 2022-JANUARY 2024
- Served as a senior systems engineer on a specialized team supporting a global financial institution whose fiscal responsibilities exceeded $1 trillion.
- Responsibilities included managing enterprise infrastructure in a strict high-availability environment. Remained on call to respond to after-hours and weekend emergencies.
- Maintained backup systems in various systems and Zerto DR. Assisted projects team in a smooth migration from Datto to Veeam.
- Assisted in a complete move of datacenter providers including migration of Hyper-V to vSphere.
- Built new processes to improve ticket response time, and strengthened team collaboration.
- Trained new engineers in the role’s tools and responsibilities after being in the role for 6 months. Acted as a mentor to new employees to assist them in integrating into the company culture utilizing the Traction/Bloom Growth operating system.
Managed Service Provider | NOC ANALYST | JULY 2021 – JUNE 2022
- Supported various SMB MSP clients, working extensively in Backup and Disaster Recovery as a Service, IaaS, and AMaaS.
- Improved documentation wholesale for the BDRaaS vertical and many other areas of operation. Served on call rotation.
- Assisted in the transition from StorageCraft backup services to Veeam.
IT Staffing Firm | SERVICE DESK ANALYST (CONTRACTOR) | DECEMBER 2019 – JULY 2021
- Contract worker for a health insurance company internal IT.
- Assisted end users with level 1hardware and software issues.
- Maintained knowledgebase articles with high focus on attention to detail and ease of use.
Security Systems Company | SERVICE TECHNICIAN | FEBRUARY 2019 – DECEMBER 2019
- Serviced residential and commercial CCTV, fire detection, and alarm systems throughout the Delaware Valley area.
Smart Home Security Company | ASSISTANT OFFICE MANAGER | APRIL 2018 – FEBRUARY 2019
- As assistant office manager, trained new technicians, managed office inventory, and coordinated with sales representatives on scheduling matters.
Managed Service Provider | SYSTEMS TECHNICIAN | MAY 2016 – APRIL 2018
- Assisted residential and business MSP clients with level 1 and level 2 workstation and server issues.
- Performed critical clinical server and EMR updates.
- Implemented and tested disaster recovery solutions involving Datto and SolarWinds MAX Backup.
Regional University | SERVICE TECHNICIAN | JANUARY 2016 – MAY 2016
- Assisted faculty and staff with level 1 IT needs, such as printing, hardware replacements, and low level issues.
EDUCATION
High School – DIPLOMA
GPA of 3.7. Vice Commander of Air Force JROTC.
