Professional Profile:
Proven track record in client-facing roles, adept at troubleshooting and resolving client IT requests with exceptional customer service skills. Experienced in proposing and developing IT procedure blueprints, as well as revising and publishing documentation for high-end clients. Skilled in creating and maintaining collaborative documentation for both clients and end users, ensuring clarity and ease of reference. Transitioned successfully to fully remote work, demonstrating adaptability and strong communication abilities in a virtual environment.
Technical Skills:
Networking – Windows Active Directory; DHCP and DNS Server; Group Policy management; 802.11/ PAN/LAN/ design, configuration, and troubleshooting; RDP, AVD, VPN, NAT, PAT and VLAN configuration, Network Security, Watchguard firewall, Unifi AP management.
Software – Windows 7 – 11 and Mac OS X; antivirus maintenance, remote management, and troubleshooting; Windows imaging; iOS and Android OS advanced user; MS Cloud Suite; MS Azure, MS Intune MDM, Google Apps; Intermedia SaaS, Microsoft Azure SaaS\PaaS, JAMF, SSO, Mimecast, Intune Mobile Device Management, Sophos AV, Health Edge SaaS, Command Prompt and Azure PowerShell scripting
Hardware – Data encryption, backup and recovery, data retention, images; Mobile Device troubleshooting; PC/Laptop maintenance; Network Printer troubleshooting; Networking Cable management.
Security – Physical security, network and WIFI security, patch management, encryption
EXPERIENCE
Managed Service Provider | SENIOR SYSTEMS ADMINISTRATOR | JULY 2024 – PRESENT
- Managed and maintained Azure IaaS resources, including Virtual Machines (VMs), storage accounts, and virtual networks (VNets), to ensure high availability and optimal performance.
- Managed user identities and access within Azure AD, utilizing SSO, MFA, and RBAC to enforce the principle of least privilege and protect corporate resources.
- Provided comprehensive L1-L3 support for hybrid cloud environments, troubleshooting complex issues across Azure and on-premise systems in collaboration with development and networking teams on projects.
- Maintained Microsoft Intune for endpoint management, ensuring secure access to Azure resources, enforcing MDM/MAM policies, and device onboarding/offboarding.
- Developed and delivered IT training to staff on best practices for secure and efficient use of the IT workplace environment, empowering users and reducing support tickets
- Ensured compliance with industry regulations, including HIPAA, by implementing data protection controls for user data at rest and in transit across Azure services
Managed Service Provider | IT SPECIALIST/JUNIOR SYSTEMS ADMINISTRATOR | AUG 2017 – DEC 2023
- Maintained endpoint solutions for SMB scale enterprise environments, ensuring optimal performance, security, and compliance.
- Configured and managed Mimecast email security solutions, effectively mitigating phishing attacks and creating policies for user control groups.
- Conducted backups of critical systems and performed disaster recovery procedures when necessary, ensuring minimal downtime and data loss.
- Deployed and managed endpoint security solutions such as Sophos antivirus, anti-malware, and encryption software to protect against cyber threats.
EDUCATION
Per Scholas, AUG – DEC 2016
Computer Technician Training- A comprehensive IT curriculum incorporating a unique combination of formal instruction and hands-on activities in a real-world working environment. Graduated with completing the A+ certification.
University, MAY 2014
BA – Bachelors of Arts- Transnational Studies
Graduating GPA 3.5
ADDITIONAL
Certifications:
- Security+ 701 12/2024
- CompTIA+ 05/2017
Projects:
IT Service Management 07/2017
Per Scholas
Active Directory 05/2017
Per Scholas
Azure 104 – Actively pursuing
Always interested in learning, growing, and fine tuning my skills.
