Objective:
To obtain a senior IT manager position that allows me to demonstrate and enhance my extensive expertise within a progressive company.
Skills
- Windows Servers: Implementing and maintaining infrastructure (Active Directory, Group Policy, VPN, WINS, DNS, DHCP, IP addressing, file replication, logon scripts).
- Networking: Expert in centralized and distributed networks, wired and wireless connections, network equipment (crimper, cable tester, tuner).
- Network Infrastructure: Designing and implementing network setup.
- Operating Systems: Proficient with Windows OS, Mac iOS, Android, and familiar with Linux.
- Virtualization: Installing, configuring, and implementing VMware.
- Smart Home Devices: Installation, configuration, and troubleshooting.
- Surveillance Systems: Install, configure, and support (Synology, QNAP, Trendnet)
- VoIP Systems: Configuration of IP Phones like Cisco and Polycom.
- Server Room: Installation of all network equipment.
- Hardware and Software Troubleshooting: PCs, laptops, printers, scanners.
- Customer Service: Help desk support with strong interpersonal skills.
Professional Strengths
- Analytical thinking, planning, and attention to detail.
- Problem-solving and judgment capabilities.
- Flexibility and ability to work under pressure, and teamwork.
- Skilled in creating user guides and technical manuals.
- Leadership and expectation management.
Professional Experience
MSP (2016-Present)
Network Operations Engineer
- Install network equipment, configure network components, identify and eliminate bottlenecks to ensure long-term network efficiency, provide technical support to customers onsite and remotely, perform necessary upgrades to the network infrastructure as needed, collaborate with other members of the IT team and management.
- Configure, manage, and troubleshoot Microsoft Azure AD and Office 365 Admin Console.
- Assemble and configure servers and services (AD, DNS, DHCP, Windows backup).
- Knowledgeable of VMware, Configure routers, firewalls, and WiFi access points (Cisco Meraki, Dell SonicWall, Unifi).
- Install, configure, and support VoIP phone systems (FreeVoice, Ring Central), A/V systems
- (Yamaha, Denon, Pyle, Sonos), and surveillance systems (Synology, QNAP, TrendNet)
- Train and lead new employees.
- Extensive experience in the installation, setup, and support of IT needs for medical offices across
- California and other states, including IVF centers, physician practices, surgical centers, urgent care clinics, dental clinics, as well as law firms, real estate agencies, architecture firms, and various other industrial companies and offices.
IT Company (2015-2016)
IT Specialist
- Installed, supported, and maintained PCs, printers, and scanners.
- Resolved local network connection issues.
Counseling Center (2014-2015)
IT Support Technician
- Configured, troubleshooted, and repaired laptops.
- Supported and upgraded computers, resolved software problems.
- Designed and maintained the newoutlookcenter.org website.
Music Academy (2014-2015)
IT Support Technician
- Designed and updated the irvinemusicacademy.com website.
- Installed, upgraded, and maintained PCs and printers.
Transportation Company (2005-2013)
Senior IT Help Desk 2005 – 2013
- Supported over 2000 PCs and laptops.
- Installed and supported Windows OS (2000, XP, 7, 8).
- Troubleshooted network issues in LAN and WAN.
- Data recovery and HDD restoration, Installed and tested specialized software like CNC machines.
Education
- CIMN (Computer Information Management Networking)
- S. in Software Technology Engineering
- S. in Information Technology
Certification and Training
- Ring Central VoIP Configuration 2024
- Microsoft Azure Expert 2023
- Synology Configuration 2022
- Microsoft Azure AD Fundamentals and Associate 2022
- Office 365 Admin Console 2021
- Unifi Controller 2021
- QNAP Configuration 2020
- Meraki VPN Configuration 2019
- Veeam and Carbonite 2019
- Kaseya VSA IT Infrastructure and Management 2018
- Meraki WiFi Access Point and Router Configuration 2018
- A/V Installation and Configuration 2017
- Surveillance System and NVR Configuration 2017
- VoIP System (Freevoice) and IP Phone Configuration 2017
- MCTS – Windows 7 Configuration 2011
- MCSE – Microsoft Windows Server 2003 2008
- Linux 2003
- Management of Computer Networks 2002
- General Computer Operation 2000
