Hardworking innovative professional and student with 7+ years’ experience developing and implementing technologies in multiple fields as a CNC programmer/machinist, network administrator, and manufacturing designer for final products and process improvements. Supervisory experience in manufacturing, shop management, and customer service, working to create the best product and experience for customers, as well as employees.
PROFICIENCIES
- 2D/3D design in AutoCAD, Solidworks, Solid Edge, Autodesk Fusion 360 etc.
- CAM programs, GibbsCAM, MasterCAM, Striker, etc.
- Designing, Improving, and Assembling products
- Programming/scripting in Java, SQL, Python, Batch, PowerShell, C++, HTML, Visual Basic, G-code
- Troubleshooting and Tech support for end users in a professional, comprehensible and efficient manner
- Managing Networks/infrastructure, firewalls, VM’s, AD on DC’s and Azure, Exchange, backups, printers
- Organization and optimization, 5S, managing projects, deliveries, inventories, tooling, and products
PROFESSIONAL EXPERIENCE
MSP (2021-Present)
IT Support Desk Technician
- Working email & incoming calls, finding or creating tickets to track issues in Kaseya ticketing system
- Remotely diagnosing and supporting a variety of industries users, with Kaseya (PC) & Splashtop (Mac), on their devices and company servers to resolve issues, striving for first contact resolution
- Software, Hardware, and Mobile support, VPN config/setup, Firewall config edits, user account management
- Using industry tools, Microsoft 365 Admin portal, Azure, Intune, Pax8 and Crayon license management, On-prem Exchange, Active Directory AD, Domain Controller DC, Egnyte, Synology NAS
Amazon (2019-2020)
ICQA Inventory Control Quality Assurance
- Daily measurement, calibration, and inspection of all products from printing, cutting, and binding equipment. Ensuring quality of products through each step of the book making process, in specifications/tolerance
- Submitting calibration targets to corporate database, tracking color levels, defects, and issues with machines
- Creating tickets with Canon and maintenance teams to fix escalated issues. Keeping management updated on issues and status of production machines as events occur/resolve to keep production flowing smoothly
MSP (2019-2019)
Network Administrator, NOC Team
- Managed internal servers and tools used by the service desk (e.g. ticketing systems, documentation database, Anti-Virus, remote connection service for client machines, and internal terminal servers for home access)
- Physically building client machines, blade servers, backup box RAIDs. Configured and automated OS build processes for workstations to reduce time spent on build tickets, and better customize per client need
- Scripting remote procedures, pulling reports, and data from client sites through Intune, software, and API’s
- Creating and maintaining client servers, Virtual Machines (VM’s), backups, and network configurations remotely, as well as visiting sites for maintenance when needed
Amazon (2018-2019)
Warehouse Associate
- Receiving, and distributing products throughout the facility, collecting orders for print production
- Performing daily preventive maintenance on equipment to help maintain 24hr printing quality
- Engineering Design/ Machine Programming, Bulloch Fabricating Inc. Feb 2018 – Aug 2018
- Used CAD to create bending, assembly, and shop prints from customer specs/needs
- Calculated material and hardware requirements for projects, creating purchasing orders
- Worked with shop members and designers to improve design processes and reduce material costs
- Programmed CNC laser cutters, and CNC punch machines
POS (2017-2017)
Help Desk Agent
- Answering customer and technician calls, helping diagnose issues, ordering parts and scheduling tech dispatch
- Creating flow processes on unit assembly, training diagrams, and documentation for internal database
Machine Company (2012-2016)
CNC Machinist/ Supervisor/ Programmer
- Programmed & ran CNC Lathes & Mills to produce parts/fixtures/tools from a variety of exotic materials
- Implemented Renishaw probing, bar feeders, and code transfer systems. Ensuring compatibility with GibbsCAM software, hand edits as needed, saving hours of manual labor and inspection with better repetition/ accuracy
- Performed Maintenance on machines, replacing parts, contacting vendor repair/install as needed
- Maintaining and ordering inventory of cutting tools, coolants, lubricants, shop needs etc.
- Utilized precision equipment for geometric dimensioning and tolerancing to produce customer parts to specifications in a strict time environment
