Work Experience
MSP (2022-Present)
Jr. Systems Administrator
- Worked remote and doing on-sites with multiple different clients
- Installed hardware (workstations, servers, laptops, docking stations, etc.)
- SonicWalls
- VMware
- RMM
- Migrated RMM platforms
- Disk clones
- Worked with multiple different softwares (Dentrix, Dexis, Kojo, Amicus, MS Office, Nextech,etc.)
- Backup management
- Patch management
- Active Directory
- Group policy
- Powershell scripting
- Azure
- eDiscovery
- Auditing
- Automation
- CIPP
- HaloPSA Configuration
- Inventory Audit
Security Systems (2021-2022)
Service Technician
- Perform all service and inspections within company standards. This includes, service documentation, inspection documentation, customer service, and taking payment if necessary.
- Installation of burglar, fire safety, access control, and cctv systems.
- Contacting Central Stations and local dispatch to notify maintenance on systems.
- Pulling wires in rough and finished houses and commercial buildings
- On-Call Service
- Technical Support
Arcade (2013-2021)
Manager
- Perform all management duties within a large year-round amusement center. This includes overseeing employees, reporting and accounting duties, customer service management and taking charge of operations, as needed.
- Responsible for the training of new employees for all areas of the operation.
Machine Maintenance & Repair Technician (2012-2021)
- Responsible for the maintenance and repair of the electronic arcade games.
- Trained other employees in the proper upkeep of the machines.
Customer Service Representative (2011-2013)
- Oversaw the service desk including resolving customer complaints.
- Handled customer needs including cash exchange, keeping log books and securing the premises.
Education
- Vocational in Automotive, Automotive Technology
Skills
- Security
- Mac OS
- TCP/IP
- Hospitality
- CCTV (1 year)
- IT support (1 year)
- Computer networking
- Automotive repair
- TCP
- Help desk
- Word
- Customer support
- QuickBooks
- IT
- SharePoint
- Microsoft Windows Server
- Learning technology (10+ years)
- Delivery Driver Experience ;
- Network support
- Information security
- Windows
- Security (2 years)
- WAN (1 year)
- Inventory
- Azure
- Shift management
- POS
- Mechanic Experience
- DHCP
- Research
- Construction
- EMR systems
- Learning technology
- WAN
- Active Directory
- Account management
- Microsoft Exchange
- Operating Systems
- NinjaOne
- Telephony
- Automotive diagnostics
- Technical support (2 years)
- HaloPSA
- Computer literacy ;
- Mechanical Knowledge
- Software troubleshooting
- Patch Management
- Time management
- Citrix
- Remote access software
- Customer service
- IT support
- Google Suite
- Data collection
- Assistant manager experience (10+ years) ;
- Computer hardware
- Technology (10+ years)
- PowerShell
- Technical sales
- Leadership
- Organizational skills
- Suspension
- Network Support
- VPN (2 years)
- Maintenance
- Microsoft Office
- Computer Networking
- iOS
- Math
- Firewall (1 year)
- Oil Change
- Ubiquiti
- English
- Communication skills
- Blueprint Reading
- Vehicle Maintenance
- Training & development
- VMWare
- Conflict management
- Inventory Management
- LAN
- DNS
- Fire alarm (1 year)
- Automotive Repair
- Mechanical knowledge
- LAN (1 year)
- Desktop support
- VPN
- Technical support
- Microsoft Windows
- Brake Repair
- Operating systems
- Typing
- Staff training
- CCTV
- Tire Service
- Computer science
- DNS (1 year)
- Power Tools (10+ years)
- Microsoft Word
- training ;
- Automotive Diagnostics
- Firewall
- Mobile devices
- Computer skills
- Certifications and Licenses
- Speco CCTV
- Present
- Training provided by Speco on how to properly install and maintain their camera systems.
- Speco also included Networking, DNS, LAN, WAN, MAN training as a part of their courses
- MCP
- CompTIA A+
