Summary of Qualifications
- Offer over 3 years of IT Systems support as well as more than 15 years administrative and customer service experience in fast paced office and retail environments including supervising employees and coordinating executive calendars.
Experience
MSP Chicago Suburbs (2020-Present)
IT Systems Engineer Level II
- Support and troubleshooting of hardware errors for PCs, printers, or other peripherals
- Support and troubleshooting of network devices, such as routers, firewalls and access points
- Support for Microsoft desktop operating systems and other line of business applications
- Support of Active Directory domains, including basic User creation and password resets
- Ongoing documentation of client network and software installation procedures as changes or additions are made
- Monthly network review of event logs, backup logs, and device logs if available
- Assist Project Managers with installation/implementation of hardware or applications
- Assist Support Administrator with any internal task assigned
- Assist with incoming phone calls and emails throughout the day when available. Also document and create new service tickets when required
- Effective documentation and closure of all assigned service tickets on a daily basis
- Effective management of daily tickets that require more time or assistance from a client or vendor
- Complete all other tasks assigned by management in a timely fashion
- Ongoing education and training to obtain certifications pursuant to MCC approved technology vendors
Machinery (2016-2020)
Executive Assistant
- Provide administrative support to the Vice President of Cutting Tool Sales, the Director of Marketing and
- 20 Regional Sales Managers
- Executive calendar scheduling and maintenance
- Generate and distribute multiple reports on a daily, weekly, bi-weekly, and monthly basis
- Schedule and organize business meetings, conference calls, luncheon meetings, and teleconference calls
- Trade show preparation and organization
- IT point person and general troubleshooting of office equipment
- Customer and vendor communications
- Inventory control and purchasing – office, medical, and shop supplies
- Maintenance of customer databases
- Travel arrangements
- Expense reports and expenditure reconciliation
- Primary phone coverage
Certifications
- CompTIA ITF+, MCC Security Training
Skills
- Proficient in ConnectWise/Labtech (MCC service ticketing system), Microsoft applications, ie. Teams, etc.,
- Google Suite, Endicia (USPS software), Syteline (CRM), and knowledge of both Windows and Apple iOS
- Type 45 wpm/ GPA 3.5
