About
12+ years Information Technology, in designing and implementing IT infrastructure solutions. Skilled in optimizing system performance and ensuring reliability. Proficient in virtualization, network administration, and cloud technologies.
Education
- B.S. in Networking Technologies
Certifications
- A+
- Security+
- ISSA Certified Personal Trainer
- ISSA CPR and AED Certification
Skills
- Root cause analysis
- Cloud Computing: Azure, Citrix Platform, VCenter
- Communication, Teamwork, Time Management
- Troubleshooting: Hardware, software, network issues
- Network Administration: LAN/WAN, routers, switches, firewalls, VPNs
- System Administration: Windows Server, Linux, Active Directory, VMware
- System Design and Implementation: Enterprise IT systems, hardware, software
- Ability to think strategically and act tactically
- Concise manner to both technical and non-technical audiences
- Remote candidate
- SOPs
- Ability to navigate through ambiguous circumstances and demonstrate flexibility and adaptability
- Able to lift 50 lbs.
- Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
PROFESSIONAL EXPERIENCE
MPS (2022-Present)
Systems Engineer 2 – Service Desk
- Providing first-second level technical support to end-users either through phone, email, chat, or in-person
- Logging all incidents and service requests, ensuring accurate and timely documentation of issues and resolutions in a ticketing system.
- Responding to and resolving technical issues reported by end-users via phone, email, or ticketing system. This could involve diagnosing hardware, software, and network problems.
- Diagnose and resolve hardware, software, and network problems efficiently and effectively
MSP in New Jersey (2018-2022)
Computer Engineer L3
- Compiling and presenting monthly progress and operational reports to the management team
- Integrating hardware and software components to ensure they function together seamlessly
- Providing technical leadership and guidance to junior engineers and project teams. Mentoring and coaching team members to enhance their skills and capabilities
Home Repair Company (2017-2020)
IT Manager
- Overseeing the daily operations of the IT department, including infrastructure, networks, and systems
- implementing and maintaining security measures to protect the organization’s systems and data
- Negotiating contracts with technology vendors and managing vendor relationships
- Ensuring efficient and responsive IT support services for end- users, including troubleshooting technical issues, resolving user problems, and maintaining high levels of customer satisfaction
Same Company Above (2012-2018)
Systems Administrator
- Active Directory Design and Implementation: Design, deploy, and maintain Active Directory structures that align with organizational requirements and best practices.
- Managing and configuring network components such as routers, switches, VPNs, and wireless networks. Monitoring network performance and optimizing network infrastructure for efficiency and reliability
- Managing and maintaining server infrastructure, including file servers, email servers, web servers, and database servers
