EXPERIENCE
MSP in Denton (2021-Present)
Systems Administrator II
- Currently working in a team of four in the Managed IT Services department. Day-to-day tasks are extremely varied, presenting new challenges and opportunities to learn. Utilized a variety of device management solutions while working on a variety of projects in multiple disciplines.
- Projects:
- Led migration of organizations and environments to Office 365 and Azure from multiple hosting providers and hybrid configurations.
- Deployed multiple brands of networking equipment and firewalls, including Cisco, Barracuda, and Unifi.
- Designed and built out multiple networked Hyper-V virtual machine environments for third-party software servers.
- Optimized and troubleshot network environments to overcome issues and unexpected behaviors with applications.
Same MSP above (2021-2021)
Configuration Technician
- Worked in a team of 10 in the asset management department handling every step of device configuration from ordering and delivery, to user creation and configuration.
- Responsibilities:
- Configured user accounts in Active Directory and applied relevant group policies.
- Utilized PowerShell and scripts to streamline the imaging process and setup.
- Worked hands-on with all end-user devices, including PCs, Macs, phones, and tablets.
- Maintained strict company standards of device quality and security policy through compliance and vulnerability scans.
- Assisted support desk and users with general IT issues as needed.
- Achievements:
- Volunteered for available project work, contributing to the team’s success.
- Actively pursued continuing education opportunities to enhance skills and knowledge.
POS Company (2020-2021)
Technical Support II
- Provided tier II technical support services for the company’s proprietary bulk cash recyclers in retailers nationwide. Role c ombines various support disciplines covering networking/hardware/software issues. Worked closely with multiple teams to ensure issues resolved in a timely manner according to established SLA’s.
- Configured and installed various hardware components such as routers, PCBs, and hardware components.
- Collaborated with on-site techs for direct access on more complex issues requiring unit tear-down and network troubleshooting.
- Analyzed logs from various departments to assist in troubleshooting and ticket resolution, improving efficiency and accuracy.
CERTIFICATIONS
- Cisco CCNA
- AWS SysOpsAdmin
- Azure AZ-104
- W3 Python
- CompTIA A+
- CompTIA Project+
- CompTIA Security+
- CompTIA Network+
EDUCATION
- Bachelor of Science in Network Operations and Security
- Bachelor of Science in Global Business Management
SKILLS
- Hardware: System Installation, Maintenance, Troubleshooting
- Operating Systems: Windows, Linux (Ubuntu, Kali)
- Programming Languages: Java, Python
- Cloud Systems & Software: AWS, and VMWare configuration, Microsoft Azure
