PROFILE
IT Support Specialist with several years delivering fast, high-quality support to over 100 client environments. Expertise administering SharePoint, DocuWare, and Kofax while troubleshooting MySQL, SQL Server, and Oracle databases, including query development and performance tuning. Led workflow automation projects reduced document processing time and improved service restoration speed. Seeking to leverage technical and customer- service skills to enhance IT operations and drive efficient solutions.
PROFESSIONAL EXPERIENCE
MSP (2022-2026)
Support Specialist
- Supported over 100 client’s environments delivering quick technical support and issue resolution. This included administration and configuration of SharePoint, DocuWare, and Kofax to troubleshoot document management workflows and permissions. Diagnosed and resolved back-end issues across MySQL, Microsoft SQL server, and Oracle; wrote queries and data fixes and performed performance tuning to restore service. Contributed to implementation and enhancement projects, working with multiple teams to improve the customers’ experience and business efficiency. Through all of this I have learned to build strong and lasting customer relationships through proactive communication and consistent follow-through.
University (2020-2022)
Instructional Facilitator
- Worked with course Instructors to facilitate learning through labs and structured study sessions. Debugged student code across multiple classes and languages, learning systematic troubleshooting and best practices.
Real Estate
Summer Intern: 2019, 2020, 2021
- As an intern my role was dependent on the task that needed to be solved, this allowed me to improve my skills in adapting to a given problem and effectively solving it. One main project was to transfer all paper files into an online filing system. I helped develop the server system for the Online File Cabinet and worked on giving employees access. I also worked on titling and automating some titling processes. Worked on various projects with 5 different staff accountants and the corporate controller.
EDUCATION
- BS Computer Engineering Technology
AREAS OF EXPERTISE
- Product implementation – Software Troubleshooting – Microsoft (Excel, Word, PowerPoint) – Ticket Prioritization
- Attention to Detail – Customer Centric – Analytical Thinking – API’s – Service Desk Support – Microcomputer Experience, Problem-solving Curiosity
TECHNICAL PROFICIENCIES
- Database MySQL/MSSQL – Intermediate
- Management: Oracle – Beginner
- Programing: Java – Beginner
- C++ – Beginner
- Microsoft Power Apps(Power BI, Power apps, Power Automate) – Intermediate
Projects
Business Card Application:
- Developed a Power Apps application that retrieves user details from the company’s Microsoft 365 environment including name, role, location, and email address and displays them for user confirmation. Once confirmed, the information is automatically sent to the printing department via Power Automate.
DocuWare and SharePoint Integration using AI:
- Developed a workflow using make.ai, documents would be uploaded to SharePoint then sent to customers SAP ERPnsystem for processing. Once processed it would then be archived in DocuWare automatically.
