SUMMARY
IT professional managing IT operations, infrastructure, and client environments across multiple organizations in a managed service provider (MSP) setting. Skilled in Microsoft 365, Azure, Windows Server, and network infrastructure, with hands-on ownership of client onboarding, vendor and SLA management, security and IT audits, and helpdesk oversight. ITIL-certified, with a record of leading projects to completion and translating technical work into clear outcomes for clients and leadership.
EXPERIENCE
Managed Service Provider | IT Network Engineer | June 2023 – Current
- Manage IT operations and infrastructure for 16 client organizations as the primary engineer and technical account manager, owning client relationships, technology roadmaps, and day-to-day service delivery across Microsoft 365, Azure, and Windows Server environments.
- Lead all phases of new client onboarding, from kickoff and alignment through environment configuration, user setup, and go-live, coordinating resources to deliver on scope and timeline.
- Manage IT infrastructure and SaaS application environments to ensure reliable operations, strong security controls, and effective backup and disaster recovery, maintaining availability and minimizing downtime across client systems.
- Oversee helpdesk and escalation functions, serving as a lead technical escalation point for complex issues and ensuring high-quality support and SLA performance across client environments.
- Plan and execute IT initiatives including on-premises to cloud migrations, identity migrations to Entra ID, and infrastructure upgrades, delivering within scope and timeline with minimal disruption.
- Develop and maintain IT and cybersecurity policies, standards, and documentation, configuring multi-factor authentication and conditional access across Microsoft 365 and SaaS applications.
Solar Energy Company | Project Manager, Technical Services | November 2019 – June 2023
- Managed the full lifecycle of commercial solar projects from permitting and design through construction, commissioning, and handoff, keeping timelines, budgets, and deliverables on track.
- Coordinated developers, subcontractors, engineers, and field teams to maintain alignment, manage vendor performance, and resolve issues efficiently.
- Configured, tested, and troubleshot systems on-site, handling service escalations and minimizing client downtime.
- Monitored system production and performance, proactively identifying issues and coordinating with vendors for resolution.
Internet Service Provider | Field Service Technician | February 2018 – February 2019
- Installed and supported data and voice networks for residential and small-office clients, configuring ONTs, gateways, access points, and switches, and resolving network performance issues with strong customer service.
EDUCATION
Bachelor of Science, Information Technology (2020)
CERTIFICATIONS
CompTIA Security+ | CompTIA Network+ | CompTIA Project+ | CompTIA A+ | ITIL Foundation | Microsoft MS-900
