SUMMARY
U.S. Army Veteran with over 10 years of computer experience with certifications in A+, Security+, Network+, and Linux+, As well as training, knowledge in CCNA, AWS, Azure (EntraID), software, hardware, networking, operating systems, and security applications.
EXPERIENCE
MSP (2019-2025)
Systems Administrator
- Answered telephone calls and triaged service tickets.
- Worked as Escalation point for Help Desk Levels I and II
- Participated and assisted in project work.
- Conducted site takeover of new properties, onboarding all network equipment
- Diagnosed and resolved computer, server, and network malfunctions.
- Maintained and updated site, network, technical, and end-user support documentation for all clients.
- Troubleshot Netgate (PFsense), Fortinet, Meraki, Watchguard firewalls.
- Maintained and exceeded billable utilization goals.
- Provided support for Microsoft, Apple, Cisco, RDS, Hyper-V, VMWare, Windows Server, Azure
- (EntraID), AWS, Gsuite, VPN, and Office 365 technologies. To name a few.
- LabTech/ConnectWise experience.
- Accounted for 100% of time by utilizing time entries on service tickets.
Restaurant (2016-2019)
Bartender
Clinical Services (2015-2016)
Safe Harbor Compliance and Clinical Services
Executive Administrative Assistant
- Completed a broad variety of administrative tasks for all Executives, including managing an extremely active calendar of appointments, completing expense reports, composing and preparing correspondence that is sometimes confidential
- Organized and oversaw internship programs.
- Managed and processed Payroll
U.S. ARMY (2007-2015)
Systems Analyst
- Directed the implementation and development of a 30-node network and system worth.
- Established and administrated multiple information systems to communicate over a secured wired and wireless network
- Directed the implementation of new hardware and software installation during transition period within the company.
- Provided care and maintenance for a mobile computer operation center with 120 internal customers.
- Created and maintained firing information database that allowed for 100% completion of training missions.
- Expert data entry skills and attention to detail allowed for the inputting of information into the Tactical Data System allowing for the firing of over 1,000 rounds without safety incident.
EDUCATION
- CyberTex Institute of Technology- Killeen, TX Network Engineering 2018
- Successful implementation, administration, and maintenance of the most advanced Microsoft Windows desktop platform and Microsoft server products. Also learned how to maintain, install and manage network security. (A+, Security+, MCSA, MCTS, Linux+, Network+)
- Vista College – Killeen, TX. AAS Information Technology May 2018 – Nov 2019 ,
- Implementation, administration, maintenance, and troubleshooting of most operating systems, as well as server administration, and CISCO Routing and Switching. (A+, Network+, Security+, Microsoft Server, CCNA)
CERTIFICATIONS
- A+ Fortinet Network Security Expert Level 1-3
- Linux+ Security +
- Network+
